- Report: #1105443
Complaint Review: Geek Tech Toolbox - internet Select State/Province
-
Author Not Confirmed
Why?
Geek Tech Toolbox
internet, Select State/Province, USA
Phone:
1-877-615-2404
Web:
www.advanced tech support
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Geek Tech Toolbox Advanced Tech Support Did NOT do what they said they would internet
I thought I was being smart researching this company before I purchased their registry cleaner and services to fix my computer. They appeared to have some really good writeups on the web. I am convinced they have no idea what they are doing.
They have fixed nothing despite having control of my computer for approximately 4 hours twice. After they initially went in to fix my computer and stated the work was done I went to use it and discovered I had many of the same problems. I called them back and they again took control of the computer and sent it to a tech. Fell asleep waiting for the tech, 4 hours later the little hourglass was on my computer indicating nobody had been on the other end to look at it.
I was so angry I shut down the computer and called them where I encountered an extremely rude tech that insisted I should leave my computer open until somebody had the time to look at it. Didn't agree that a 4 hour wait seemed excessive. Tried to tell this woman that leaving my computer open like that was the same thing as hiring a repairman and then leaving my home unattended. She told me that she couldn't help me then.
What really made me angry was they or she had deleted Adobe Flash from my computer making it useless to see images or other things I need that for. When I asked her why she said it was corrupt. I insisted she download it back and she also downloaded MacAfee AntiVirus.
When I asked her why she did that since i already have Norton AntiVirus she didn't even answer. I am so sorry I didn't just take it somewhere reputable out in town. It would have been worth the inconvenience. This company is terrible.
.
1 Updates & Rebuttals
Advanced Tech Support
Florida,Advanced Tech Support
#2UPDATE Employee
Mon, December 09, 2013
Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
Computers can be very complex and temperamental. We try our hardest to fix these issues the first time around. However there are instances that more time is required to correct a problem. We always stand behind our work at Advanced Tech Support and encourage you to contact us if your computer is not running at optimal levels.
We are going to look into this conversation to see who was helping you and what was said. It’s not uncommon to have to run scans on the computer. 4 hours is a long time but it’s not uncommon when running deep scans to see what the issues are. Turning off the computer disables the scans and the work.
Please reach out to us via one of our official support channels.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Warmest regards,
Advanced Tech Support
