- Report: #1472567
Complaint Review: G.E. - Nationwide
-
Author Confirmed
Why?
G.E.
Nationwide, United States
Phone:
1 800 386 1215 x5515
Web:
Geappliances.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
G.E. Brand new refrigerator has never worked and they cannot fix and will not replace after 10.5 months Nationwide
Our family has 4 new G.E. Appliances and the refrigerator has never worked, the refrigerator never gets above 32 degrees and freezer fluctuates 5-7 degrees (basically frozen groceries and melts icecream). We have used a weeks paid time off for five service calls, the techs have never fixed or improved the problem. The first service call resulted in the tech. Saying he thought it was 1 of 2 sensors and he had no way of knowing which one so he would guess. They never attempted to replace the 2nd sensor during the other service calls. The tech called me at work which is 40 min from my home and asked if I’d be willing to meet him earlier than the scheaduled 4 hour service window, I agreed and shortly after getting home he called and said he changed his mind and showe up almost 5 hour later. He spent about ten minutes in home and ordered 3 parts which were shipped to me. Third service call he installed 1 of the 3 parts and left with the others. Fourth call the tech spend 45 min looking at fridge and decided to replace the part already replace during third visit. I pointed this out so he said he would replace the "motherboard " and said it’s just a guessing game at this point. Fifth call was no results. the refuse to replace with a working unit. I’ve explained we can’t continue to miss work because we have a family medical issue and can’t afford a new fridge or continued loss of groceries.
