- Report: #1380484
Complaint Review: Gazelle -
-
Author Not Confirmed
Why?
Gazelle
USA
Phone:
1-800-429-3553
Web:
Gazelle.com
Categories:
Business Rating:
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Gazelle Gazelle bait and switch... Refuse to fix their mistake San Diego CA
I ordered a Verizon iPhone 6s plus from gazelle. We used their payment plan affirm at checkout. What we received was a GSM unlocked iPhone that we cannot activate on our plan. Then we asked for them to send us the correct phone after we send this one back.. Nope they won't. They will accept the return then we have to re-order it... And hope, I guess, that they send the right thing the second time? Then there is the payment situation. The affirm account would take 20+ days to settle and there is no guarantee they would approve us for the replacement phone. So my daughter would be another month... maybe longer... Without a phone. Are these people nuts.? They need to pay attention to detail...! Details like this matter very much to the consumer.. They also should have better customer service after the sale.. Especially when they make a mistake that results in the customer not being able to use the product they sold at all! I won't be buying from them again and I am posting on social media every day and everywhere I can to try to get them to fix this the right way!
