My daughter bought a computer from Gateway Oct of 99 and with in 3 weeks had major problems with the computer. Its now been 9 months and still nothing but problems- and shipping cost, going with out a computer, toll calls. If she is late with a payment by even one day there is a late charge but Gateway does not feel obligated to hold up to their part of the contract. This is not the first time Ive seen bad results from buying Gateway- another daughter also bought one afew months before but we believed she just recieved a lemon, which can happen. After replacing the motherboard, hard drive,video card, memory and still the computer does not run- Gateway will have to check this one to see if it is a lemon. One daughter hired someone local to repair her computer. For this one-Gateway has told my daughter to take it apart and they will try to talk her threw repairing it. Great service Gateway ! Gateway will return all calls with in 24 hrs ? Try calling them every 3 days. The product sucks and so does the service as far as ive seen.