- Report: #85125
Complaint Review: Gateway - Nationwide
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Gateway
www.gateway.com Nationwide, U.S.A.
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Gateway charges boucou buck for tech support Nationwide
I bought a Gateway PC about three years ago through a finance company called Intellipurchse because of my bad credit. I was sold one thing and sent another.
Insted of a Pentium, I got a Celeron. Instead of a kick-bitt surfing and game console, I got a machine that was average at best. Performance of the unit has always been slow, but I chalked it up to the unit being constucted with low-end parts.
One of the major gripes with this thing is that it came with windows me. A.K.A. the b*****d child of microsoft. Most of the problems of freezing up, crashing and suchlike went away when i was finally able to get ahold of windows 2000. Fixed by myself btw, no help from gate way tech support.
The thing gave me so much trouble at first i tried to send it back, and when that didn't work, I refused to pay for it for about 18 months. I finally gave up and paid it off.
So, 18 more months or so pass with me dealing with constant aggravations. Before I recently got cable internet it would take up to 10 minutes to load a webpage. As for games, shya right. The video card is not compatible with directx software, which is used by many pc game makers. Directx had some patches, but none worked. As a result, any game that is even remotely cool will freeze, skip, crash, and not display right.
But this is the kicker-did you know that TECH SUPPORT is a WARRANTY issue? I'm serious. The printer that came with the unit decided that it did not wish to accept new ink cartridges.
So i got a new one, figuring it was my fault cause the cat knocked it off the desk one day. I hook up the new printer and under no circumstances will the computer communicate with it.
Oh yeah, forgot to mention that 3 out 6 USB ports have never worked.
Any ways, I call Gateway tech support and am told by some foreign guy i barely understand that since my warranty expired 2 years ago that I am no longer eligible to recieve free tech support. If I want to help to get ny USB ports and new printer to work right, I have to accept charges of $2.95 PER MINUTE on my phone bill (if I had a credit card, the charge would only have been $1.95 a minute).
I have worked tech support before, so i know that this issue would have taken 15 minutes to 2 or 3 hours to resolve. In other words, it would have cost me a fortune. I also was given a free "automated" help line. What this thing did was waste 20 minutes of my life only to end up saying that ny problem had to be solved by a live tech support agent and that I was being transfered. At which point the system hung up on me.
Please, all who read this:AVOID GATEWAY COMPUTERS AT ALL COSTS!!
Josh
columbus, Ohio
U.S.A.
Insted of a Pentium, I got a Celeron. Instead of a kick-bitt surfing and game console, I got a machine that was average at best. Performance of the unit has always been slow, but I chalked it up to the unit being constucted with low-end parts.
One of the major gripes with this thing is that it came with windows me. A.K.A. the b*****d child of microsoft. Most of the problems of freezing up, crashing and suchlike went away when i was finally able to get ahold of windows 2000. Fixed by myself btw, no help from gate way tech support.
The thing gave me so much trouble at first i tried to send it back, and when that didn't work, I refused to pay for it for about 18 months. I finally gave up and paid it off.
So, 18 more months or so pass with me dealing with constant aggravations. Before I recently got cable internet it would take up to 10 minutes to load a webpage. As for games, shya right. The video card is not compatible with directx software, which is used by many pc game makers. Directx had some patches, but none worked. As a result, any game that is even remotely cool will freeze, skip, crash, and not display right.
But this is the kicker-did you know that TECH SUPPORT is a WARRANTY issue? I'm serious. The printer that came with the unit decided that it did not wish to accept new ink cartridges.
So i got a new one, figuring it was my fault cause the cat knocked it off the desk one day. I hook up the new printer and under no circumstances will the computer communicate with it.
Oh yeah, forgot to mention that 3 out 6 USB ports have never worked.
Any ways, I call Gateway tech support and am told by some foreign guy i barely understand that since my warranty expired 2 years ago that I am no longer eligible to recieve free tech support. If I want to help to get ny USB ports and new printer to work right, I have to accept charges of $2.95 PER MINUTE on my phone bill (if I had a credit card, the charge would only have been $1.95 a minute).
I have worked tech support before, so i know that this issue would have taken 15 minutes to 2 or 3 hours to resolve. In other words, it would have cost me a fortune. I also was given a free "automated" help line. What this thing did was waste 20 minutes of my life only to end up saying that ny problem had to be solved by a live tech support agent and that I was being transfered. At which point the system hung up on me.
Please, all who read this:AVOID GATEWAY COMPUTERS AT ALL COSTS!!
Josh
columbus, Ohio
U.S.A.
