- Report: #110721
Complaint Review: Gateway Computers - North Sioux South Dakota
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Gateway Computers
610 Gateway Drive North Sioux, 57049 South Dakota, U.S.A.
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Gateway Computers impedes military support to thousands of service members serving around the world. Rip-off! North Sioux South Dakota
Gateway Computer Co. impedes military support to thousands of service members serving around the world. Product Warning: Do not buy or refer anyone to buy a Gateway or E machine computer or any related products.
HFHQ which provides year around support to service members serving around the world has been severely hampered by a lack of customer service from Gateway Co. After a motherboard failure on a computer that was less than a year old, the organization has been given the run around through the month of September 2004 and was given conflicting info as to when they would receive the computer parts needed. The organization was told parts would be shipped out overnight, in two days, maybe next week, maybe 2 weeks.
Covered by a warranty, gateway cannot give the organization a date as to when the parts will be shipped. Daily calls to check on the progress of the order have been answered with, Were not sure when you will get them, to it will ship soon, to its on back order, to its on active status but not sure when it will ship out. As of September 29th , gateway still has not held up their end of the warranty and sent the parts. the organization even asked for a replacement tower and said that thats not an option but you could a new buy one for $700. (thats not an option either)
I am worried, says Reecee HFHQ creator. This is the busiest time of year for us when we get ready for the holidays and gain new supporters in time for the holidays. Last year we lined up thousands of supporters during the fall months to help send support to those serving. Right now we cannot update our website or provide updated information needed to encourage others to help. The organization has sent over 20 tons of support and thousands of messages to service members in the past year.
The organization has had gateway computer products for over 12 years with no problems until now. Customer service is so important these days even in the computer age from a computer company you would think they would treat their customers better. My advice to anyone now is to buy a HP or Dell!
Reecee
Bryn Mawr, California
U.S.A.
HFHQ which provides year around support to service members serving around the world has been severely hampered by a lack of customer service from Gateway Co. After a motherboard failure on a computer that was less than a year old, the organization has been given the run around through the month of September 2004 and was given conflicting info as to when they would receive the computer parts needed. The organization was told parts would be shipped out overnight, in two days, maybe next week, maybe 2 weeks.
Covered by a warranty, gateway cannot give the organization a date as to when the parts will be shipped. Daily calls to check on the progress of the order have been answered with, Were not sure when you will get them, to it will ship soon, to its on back order, to its on active status but not sure when it will ship out. As of September 29th , gateway still has not held up their end of the warranty and sent the parts. the organization even asked for a replacement tower and said that thats not an option but you could a new buy one for $700. (thats not an option either)
I am worried, says Reecee HFHQ creator. This is the busiest time of year for us when we get ready for the holidays and gain new supporters in time for the holidays. Last year we lined up thousands of supporters during the fall months to help send support to those serving. Right now we cannot update our website or provide updated information needed to encourage others to help. The organization has sent over 20 tons of support and thousands of messages to service members in the past year.
The organization has had gateway computer products for over 12 years with no problems until now. Customer service is so important these days even in the computer age from a computer company you would think they would treat their customers better. My advice to anyone now is to buy a HP or Dell!
Reecee
Bryn Mawr, California
U.S.A.
1 Updates & Rebuttals
Cerise
Bryn Mawr,California,
U.S.A.
Update: I now officially have a case of Mad Cow Disease
#2Author of original report
Tue, October 05, 2004
Friday I found out that our order wasnt properly placed by their peeps. Your order is held up by a techincal Issue. Their issues their screw ups. They redid the order and I requested it be shipped overnight. I asked if they had the parts in stock and they said yes. They replaced the order and I was promised that our parts would be sent over night which means they would arrive Saturday. They werent. Sunday Nope. Monday Nope. So now its Tuesday and still no parts. Big shock. 4 weeks and counting now. Monday AM- Parts will be sent in 72 hours. Monday PM- Back on the back order list with no estimate Tuesday AM- You will have the parts by Oct 7. I asked why they cant overnight them and they said that had to be done at the time the order was placed. I told them I requested that and they assured me that they would be sent over night. You think they would bust their A$$ to make things right here. I was contacted by a branch of the military yesterday for assistance with a US combat hospital in Iraq that needs support for our wounded service members. They are needing everyday supplies and I cant help them because of Gateways poor customer service and their refusal to send us our parts. I need to be able to maintain our website to help them and get supplies needed and Im hampered without a working computer. We asked for a new tower with the parts in it. They basicly laughed at us and said no way. They always apologize for the inconvenience. Being sorry isnt fixing my computer or helping support our guys getting shot. I am worried they are stalling until our warranty expires and then its sorry we cant help you or they dont even plan on helping. I have talked to at least 10 different people and spent hours to no avail. I am wondering if they are foreign peeps in another country posted at a computer terminal making 25 cents an hour to enter certain preprogramed phrases such as sorry for the inconvenience we apologize, and have no clue about life in general. It wouldnt surprise me. They type worse than a 1st grader and could careless about what they are doing.
