- Report: #81189
Complaint Review: Gateway Computers - North Sioux City South Dakota
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Author Not Confirmed
Why?
Gateway Computers
610 Gateway Dr. North Sioux City, 57049 South Dakota, U.S.A.
Phone:
605-232-2000
Web:
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Gateway Computers ripoff of length of time for repair and where repairs are done; very poor customer service regarding customer satisfaction North Sioux City South Dakota
I purchased a Gateway Profile 4 computer on 1/27/03. In less than a year I had to have it repaired.
To my dismay, the computer could not be repaired on site, i.e the store where I bought it. I had to mail it to Little Rock Ark. for repair. I was not told this when I bought it.
I was told repair time turnover was 7 to 10 days after receiving the computer. My computer arrived at the repair faciltiy after 1/26/04 when I ups'd it and the end of January.
I have called Gateway tech support twice to find out the status of my computer repair. Gateway did not have a phone number for the facility that they contract to for computer repair, nor were they helpful in trying to obtain one and they did not provide one.
I called Gateway tech support again on 2/20/04 for the third time regarding my computer repair. The facility acknowledged that they had received my computer but the had not started to repair it.
when I told the Gateway tech. that I needed a computer because that is how I make a living, she was not at all helpful, interested or concerned that I was loosing income due to that length of time of my computer repair. She stated that it was Gateway's policy not to lone out computers.
My husband is starting a small business soon and we will need computers. Gateway will not be a computer brand we will consider. We also come into contact with many people and I have told anyone who will listen about what a ripoff Gateway is.
Priscilla
plano, Illinois
U.S.A.
To my dismay, the computer could not be repaired on site, i.e the store where I bought it. I had to mail it to Little Rock Ark. for repair. I was not told this when I bought it.
I was told repair time turnover was 7 to 10 days after receiving the computer. My computer arrived at the repair faciltiy after 1/26/04 when I ups'd it and the end of January.
I have called Gateway tech support twice to find out the status of my computer repair. Gateway did not have a phone number for the facility that they contract to for computer repair, nor were they helpful in trying to obtain one and they did not provide one.
I called Gateway tech support again on 2/20/04 for the third time regarding my computer repair. The facility acknowledged that they had received my computer but the had not started to repair it.
when I told the Gateway tech. that I needed a computer because that is how I make a living, she was not at all helpful, interested or concerned that I was loosing income due to that length of time of my computer repair. She stated that it was Gateway's policy not to lone out computers.
My husband is starting a small business soon and we will need computers. Gateway will not be a computer brand we will consider. We also come into contact with many people and I have told anyone who will listen about what a ripoff Gateway is.
Priscilla
plano, Illinois
U.S.A.
