- Report: #1413677
Complaint Review: Gamestop - Internet
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Author Confirmed
Why?
Gamestop
Internet, United States
Web:
https://www.gamestop.com/ps4/consoles/playstation-4-1tb-system/147719
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Gamestop Checkout price changed when my CC was charged Internet
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I searched for Cyber Monday deals on a new Sony PlayStation 4 console. I a link to GameStop with a $100 discount to $199.99 for the console. I followed that link whcih brought me to https://www.gamestop.com/ps4/consoles/playstation-4-1tb-system/147719
This page clearly shows this is an ONLINE deal only at a price of $199.99. I completed my purchase and left the house for an appointment. Wehn I ogt back several hours later I noticed my confirmation email showd a price of $299.00!
GameStop does not have an email for customer service so I spent over 54 minutes on hold waitign for customer service to answer the phone only to have the connection dropped. Calling back I got a busy signal.
Going back to that link now still shows the unit at $199.99 but now when checking out you get a pop up message stating "This product is no longer available for purchase." At least that's better than charging my CC a $100 more than shown!
1 Updates & Rebuttals
Seymour
New Jersey,United States
Resolved!
#2Author of original report
Mon, November 27, 2017
The only email I could find on their corproate site was for the Director of Public Relations. Not long after sending him the same information I posted here I received a phone call from someone in customer service who cancelled the order and replaced it at the originally advertised price.
