- Report: #1093490
Complaint Review: Galpin Ford - North Hills California
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Author Confirmed
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Galpin Ford
15505 Roscoe Blvd North Hills, CA 91343 North Hills, 91343 California, USA
Phone:
(800) 256-6219
Web:
http://www.galpin.com/
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Business Rating:
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Galpin Ford Galpin Motors Scam North Hills California
I just had the most disappointing experience with Galpin Ford, accusing me for lying to their service person and charging me for diagnostics which I already knew the results of. I brought in my car and told them I had a problem with caliper 4 misfire and low compression on nr. 2. I asked how much it's going to cost me to find out what is causing this and what it's going to take to fix it. After 2 days, they call me and tell me that I have a problem with caliper 4 misfire and low compression on nr. 2 and that I never told them about this so they need to charge an additional $800 to do further diagnostics.
When I brought the car on Saturday, I very specifically said: "I will not pay you to tell me what I already know. Please tell me what the cause is and how to fix it". Service person Sam agreed. Firstly, they agreed that I told them this when I brought the car in. Later, they told me I never said this. Now, they are lying that I said this, but few days later, after the "inspection" has been done.
Now, their reasoning is "You should have read the small letters". Basically laughing in my face I got tricked.
Never will do business with them again. Horrible service.
Very disappointing for Ford and who Ford is doing business with...
1 Updates & Rebuttals
Jim
Florida,Interesting
#2Consumer Comment
Tue, October 22, 2013
"Caliper 4 misfire"? You should have had the check the #1 transmixer (not 2 or 3). Also, it could be somebody installed a cadillac converter.
