Complaint Review: Galore Moving & Storage - Van Nuys California

Warning to all Consumers - Do Not Use This Company to Move Your Goods!!! We were ripped off and still have not received all our stuff. We were so upset at the way they held our belongings hostage and had the nerve to threaten us over the phone that if we did not pay the extra $2000 due to them for being overweight, our stuff will be driven back to California. We were so fed up with their unprofessional service, with the condition our belongings came in, with all the items that were either missing or damaged upon transit, and with the fact that we had to haul all of our stuff into our house ourselves, we cancelled our check after Galore left. Below is our written and emailed complaint to them:

July 23, 2004

Galore Moving & Storage

16760 Stagg Street Unit 204

Van Nuys, CA 94105

To whom it may concern:

We are still unpacking and determining the extent of

loss/damage to our household goods transported by your

company. Meanwhile, this letter is to formally inform

you and file a claim against your company for damage

and loss of our personal belongings during delivery

from San Francisco, CA to Champaign, IL, and failure

to provide personnel for unloading in spite of our

contract and fees we paid for.

Our goods arrived to Champaign on July 20, 2004 nearly

four weeks after pick up in San Francisco, 6/17/04.

Your driver, Dexter, who signed the delivery Inventory

which included all damaged and missing items,

indicated to us that he had departed CA on Sunday

7/18/04 even though on Wed thru Friday (7/14-16/04) we

were told over the phone that A) the goods were

already in transit, and B) the truck was already in IL

for delivery. Finally, on Sunday 7/17/04 Dexter called

us to let us know he was in Las Vegas and called us on

Monday from Kansas to let us now he would be in IL

sometime Monday or Tuesday. Our goods arrived to our

house on Tuesday around 4pm. This was a complete

misrepresentation of facts which caused us to waste

days while waiting.

Upon arrival of the truck to Champaign for delivery,

we found out that there was only your driver, Dexter,

to unload the truck. Dexter got on the phone with Ely

for almost two hours and he informed us that Ely was

calling Labor Ready in Champaign to hire people to

unload the truck. Eventually Dexter gave up and

concluded that he had been lied to. Nobody showed up.

Consequently, I ended up hauling everything from the

truck to the house while Dexter sorted out and placed

the goods on the ground since the truck had no ramp.

My wife, 7-months pregnant, ended up helping

out as well for over four hours during a hot and

mosquito infested evening. We took over a hundred

pictures of the delivery conditions.

As signed by your authorized agent (driver) Dexter in

the Household Goods Descriptive Inventory sheet there

are 15 items missing from the 140 originally picked up

by a 5-people team and documented by your foreman in

San Francisco. The major missing items are a dresser

mirror, bed headboard and footboard, antique

bookshelf, garden table glass top, long picnic table,

tall mirror, and paintings (and a baby crib) . The

major destroyed or damaged items delivered to us are

barshelf, clothes rack, desk lamp, speaker, lamp

shade, bicycle, TV. We will have a complete list as

soon as we finish unpacking all boxes.

We fulfilled our agreement to pay the balance upon

delivery, and we expect you to fulfill your

responsibility to find, deliver and/or compensate for

the loss/ damage of our goods and the more than 4

hours of hauling I had to do.

We are very upset and dissapointed by your service at

this point. A lot of the items damaged or missing are

very dear to my wife and are priceless. We expect you

to handle this matter appropriately.

C

Champaign, Illinois
U.S.A.

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