Complaint Review: FROST CUTLERY COMPANY - OOLTEWAH Tennessee

While I can not comment directly on the warranty aspect of Frost Cutlery, I can comment about the products that they make / sell. I happened have have made multiple purchases of Frost Cutlery knives. In all cases these knives were made in the USA, yet I see a lot of complaints saying that their knives were made in China or India. Were you able to prove this with the proof mark on the blades themselves? I ask since I have never purchased any Frost Cutlery product that did not have a "Made in the USA" proof on it.

In all cases, the knives that I have purchased were of good quality. Some better then others. Some I would call "Excellent" others I would say were "OK" but in all cases, you got what you paid for. I wrote this rebuttal because I do not want Frost Cutlery to be vilified for knives that may have been knock off's or forgeries. I have never seen a true Frost Cutlery knife that was not made in the USA.

I believe that there maybe some confusion or possible another "Frost Cutlery" company that is established somewhere in Asia. Of all the Rip Off Reports I have read, they all seem to be of Frost Cutlery Knives made in China or India, and even some in Japan. I suggest that anyone looking to make a purchase of a true Frost Cutlery Knife check to see where it is made and that it is made in the USA. Of all the knives that I have purchased from Frost Cutlery, they are made from Frost Cutlery in Tennessee. I believe that there are also other companies that go by the name of Frost Cutlery in other areas. My suggestion is if you want to purchase a good quality Frost Cutlery Knife, please make sure that you are purchasing ones made only in the US, not from anywhere else. You will get a quality knife and made by a company that stands behind their product 100%. If you purchase one from China or India, buy at your own risk. I hope that this help those that read this Rip Off Report and will help people understand why there are so many complaints about knives with the name Frost Cutlery.

Cheers from a very satisfied Frost Cutlery USA customer who has sold many of their knives and never had one complaint nor one with any need to return for any reason. Please make sure you read the fine print. Best of luck and best regards!

Dar.

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What is wrong with Frost pocket knives? Even the ones made in Pakistan?  Nothing.  What is wrong is those that complain because they can't buy a whole barrel of them to sell and make a few bucks.  Sure, the knives are inexpensive.  They are not Case or Queen.  You get what you pay for.  For 12 bucks for a 3 blade pocket knife, to me, is almost a disposable knife.  The steel in the blades are decent. They can be sharpened and hold an edge decent. Operation of the knife is fine.  you might get one every once in a while that seems to not be perfect.  What do you expect?  You are complaining about the seller of the knives more than the knife itself. I wont even say "buyer beware" in this case because you are just stupid.  Just dont buy Frost.  Then go buy some other Pakistan knife which is what I am sure you will do.  Typical flea market seller.  They sholus have never posted you report of ignorance.

If you recieved your first order and found the knives to be from pakistan and of such poor quality, why would you keep ordering from them because it sounds like you ordered several more. You were talking about only being abale to order 10 stock # at a time, drop shipping to customers and having to liquidating your inventory plus the returns am I missing something? I have only ordered from them a few times but my experiances have been good. 

Frost Cutlery blades address the needs of the every-day sportsman and not the serious collector.  The vast majority of their blades are made in China and/or Pakistan, something which is never disclosed in their weekly TV sales shows.  E-bay is full of ads for Frost Cutlery items.  Rarely ever are any sold at a profit.  Serious collectors are brand loyal and will not take a chance with anything "made in China" or "made in Pakistan."  Frost Cutlery has one or two name brands which are of some value to the serious collector, such as Hen and Rooster for example.  The other questionable practice involves their "limited edition" items. With a "first run" of 500 units, each of the first five hundred units are engraved with "1 of 500" - and you hope only 500 units made up the first run.  Usually limited editions of anything are numbered sequentionally (ie:  1 of 500, 2 of 500, 3 of 500, etc.) The lower the number, the higher the value, the higher the number, the lower the value.

One final point about Frost quality and their lack of disclosure. Periodically, Frost will advertise "an authentic USMC NCO sword."  It is in reality nothing but a cheap "authentic reproduction."  Yet at no time will Frost disclose that the sword is in fact an inexpensive reproduction. One can easily find the reproduction sword offered by other repro.vendors, at a much lower price.

As to their pricing, Frost Cutlery always advertises of how easy it is to sell their blades retail, "at double the price you had paid for the item...."  Our company has been unable to retail any Frost item at its MSRP.  Instead, we had to dispose of our Frost inventory at a loss, while hoping that there will be no warranty issues. We are no longer retailing any Frost blades in the USA or Europe.

HWH

Buffalo, NY         

  I would also like to add that I have been a serious knife collector for 30 years now.  I think any knife collector would testify to the fact that Frost Cutlery knives are not worth the time it took to make them.  Plain and simple they are nothing but junk.  How Jim Frost could put his name on these is beyond me....I would be ashamed to.

I am a frequent viewer of Cutlery Corner Network and a frequent purchaser of the products they sell from Frost Cutlery. I would like to respond to the ripoff report submitted by Harold from Buffalo, NY. Harold accuses Frost Cutlery of being deceptive by not disclosing that many of their knives are manufactured in Pakistan or China, while emphasing those brands made in Germany. It is obvious to me that only those knives that are stated made in Germany by Frost Cutlery are the only ones made in Germany. Anyone who watches the show realizes that those knives are much more expensive than the knives that are not given a country of manufacture. In fact, hardly any one selling any thing on TV or elsewhere tell where the product is made, especially if it is made in India, Pakistan, China, Mexico, etc. Thousands of products we purchase are made in foreign countries, and we are never told that fact by the seller. I find it hard to believe that anyone that is a serious collector of knives or anyone that purchases knives for resell is not somewhat familiar with the various knife brands and the country in which they are made. The knives made in Pakistan and China that Frost sells and that I have purchased are of excellent quality and workmanship and are very inexpensive. The quality of the Whitetail brand, the Chipaway brand, the Frost Family brand as well as other brands made in Pakistan or China in most cases are equal to or better than many brands made in Germany or the USA, and are much, much more affordable. I have shopped for knives at many outlets, and have not found any brands or sellers that can compete with Frost as far as the quality that you get for the price. I find nothing deceptive about not disclosing the country of origin as to the manufacturing site. I know that when Frost says a knife is made in Germany that it applies to only that specific knife or brand. I have received a very small number of shipments that have contained missing items and in each instance a phone call to their customer service representative has resulted in prompt, fast and courteous service to correct the problem. Maybe Harold should call them instead of writing them as he says in his report. When shipments have been delayed, again, a phone call gets me a quick, courteous response and a resolution to my inquiry. I have not received any damaged knives from Frost, nor have I had to exercise the warranty, so I cannot address their return authorization procedure or their warranty service. However, if the service I have received from them thus far is any indication of how I would be treated, I think I would be satisfied with their response. I'm sure Frost Cutlery is not perfect, and I'm sure there are those who purchase from them who are not going to be satisfied with the merchandise or the service. However, I would submit that the overwhelming majority of those who purchase from Frost Cutlery are very satisfied. Otherwise, the company could not remain in business as one of the largest importers and sellers of cutlery. For those of us who want to purchase a darn good quality pocket knife or fixed blade knife for hunting, fishing, working, or to add to our collection, or to re-sell at a good profit, Frost Cutlery is a darn good place to shop. Larry Greensboro, NC

Received this date from Frost Cutlery a package containing their replacement of three (3) warranted item. Two (2) items were either repaired or replaced in accordance with their warranty provisions. However, the third item we received was the identical damaged item we had returned to Frost(weeks ago) for repair or replacement. We had to sent another letter to Frost requesting a Return Authorization for this item. We refuse to pay the return postage a second time, as the shipping mistake was made by Frost employees and not our company. We also sent Frost a complete accounting of all the open warranty items, hoping that someone at Frost will address all open items with only one Return Authorization. We shall see. Buffalo Blades - Buffalo, NY

Received this date from Frost Cutlery a package containing their replacement of three (3) warranted item. Two (2) items were either repaired or replaced in accordance with their warranty provisions. However, the third item we received was the identical damaged item we had returned to Frost(weeks ago) for repair or replacement. We had to sent another letter to Frost requesting a Return Authorization for this item. We refuse to pay the return postage a second time, as the shipping mistake was made by Frost employees and not our company. We also sent Frost a complete accounting of all the open warranty items, hoping that someone at Frost will address all open items with only one Return Authorization. We shall see. Buffalo Blades - Buffalo, NY

Received this date from Frost Cutlery a package containing their replacement of three (3) warranted item. Two (2) items were either repaired or replaced in accordance with their warranty provisions. However, the third item we received was the identical damaged item we had returned to Frost(weeks ago) for repair or replacement. We had to sent another letter to Frost requesting a Return Authorization for this item. We refuse to pay the return postage a second time, as the shipping mistake was made by Frost employees and not our company. We also sent Frost a complete accounting of all the open warranty items, hoping that someone at Frost will address all open items with only one Return Authorization. We shall see. Buffalo Blades - Buffalo, NY