Complaint Review: Frontier Communication - Nationwide

 Frontier Communications takeover of Verizon service has been a DISASTER! I have had reoccurring problems with my Internet, phone and FIOS TV since Frontier took over in California on April 1, 2016. I have had to contact Frontier on a daily basis due to reoccurring service outage issues. I've stayed on the line for hours and my issues were still unresolved . In calling to report service outages on several occasions, somehow their system had no history or trouble tickets submissions in their system. As if I had never engaged in reporting my outage issues. None of my services have worked simultaneously at the same time. If my phone was working then my internet and TV was working. If my TV was working, my internet and phone wasn't working. It has been a vicious ongoing cycle.

When I would speak with a supervisor, the supervisor was never any assistance either. The only option the supervisor gave me was to schedule an appointment for a service technician to come out. The date the service technician was scheduled to come out and did not show . When calling the customer service to find out the whereabouts of the technician they would tell me the technician was scheduled to come out on a different date and time. Which was an inconvenience due to my hectic schedule and trying to coordinate funeral arrangements for a death in the family. I've had to cancel and rearrange my schedule to accommodate the technician for the confirmed date and time, then turnaround again to rearrange my schedule when the technician no showed and did not not call.

Dealing with the inconsistencies of the technician has been a nightmare as well. The BIGGER question I have is how was Frontier Communications able to get through the approval process with the FCC for such a large communications industry purchase without customers being notified and having an opportunity to comment and or given the option to opt out of services with them. Most customers had no idea this was happening until a week before the takeover on April 1. It has been the ultimate April Fools joke on the former Verizon customers. The other "Nightmare" has been the inability to take care of other business with Frontier Communications such as online access to customer accounts and bill payment.

Almost two months after the takeover the system still does NOT work properly. The system refuses to recognize repeated login attempts, says account does NOT exist, etc. With all reoccurring issues from the takeover, I should be credited for continuous lack of services not received. But instead my bill has tripled compared to my original plan with Verizon Fios. In addition to my bill tripling, Frontier tried to have me change my current plan with a new plan under them. Which would have caused an early termination fee under my current Verizon Fios plan. Not sure how that works when a majority of the services on the plan hasn't been consistently rendered. I have gone days without Internet and or phone service.

I have had enough of these issues, with unpredictable services rendered and rude customer service support! On May 27, 2016, I switched my cable and Internet to a new company. Since switching, Frontier is refusing to port my phone lines, so they can go under my new cable company. Per Frontier they won't port over my existing phone numbers while cancellation is pending. Cancellation of services can not be terminated completely until my phone lines are ported. Frontier has agreed to port my phone numbers on June 2, 2016. I'm sincerely doubting they are going to follow through with this agreement, but maybe a miracle will happen.