- Report: #1499550
Complaint Review: Frontier Airlines -
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Author Not Confirmed
Why?
Frontier Airlines
United States
Web:
flyfrontier.com
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Frontier Airlines Kept over $800 of my money
Frontier Airlines is known as a deeply discounted airline. We have flown Frontier a couple of times, and have found the customer service to be non-existent, the seats to be terribly uncomfortable, and very cramped. Our family flew across the country on an overnight flight, and the cabin crew were very loud in the back, laughing and carrying on all night. There was no consideration for the passengers. None of us (including 4 young children) were able to even doze at all, even though it was the middle of the night. At that time I swore that I would never put my family through that again. However, when the opportunity arrived to take my family across the country again, I stupidly relented when the flight prices were so cheap. I told myself I could endure because the price was low.
Come COVID-19. Our plans were cancelled, the world was in a mess. We were out of jobs, and our event in Florida was cancelled. I cancelled my flight with Frontier, assured that I would get my more than $800 full credit fur use within 90 days. 90 days? Who is going to be able to travel within 90 days? Travel restrictions abound, and I am a nurse. I am unable to leave the state or I will not be able to come back to work. So where am I going to go? I didn’t know what to do.
Later, I got an email that stated in the subject line (exact words) ”Now use your travel credit to book through 9/12/21.” And the first thing in the body of the email was “Schedule extension! Now book through September 12, 2021.” There was nothing in the email to differentiate when the travel actually had to be booked vs. travel. I honestly thought it was a booking extension until Sept 12, 2021. I was relieved because I thought that Frontier was finally coming to its senses and following industry standards for issuing credits good for more than 90 DAYS. However, when I tried to use my credit today, I was denied on the basis that it had expired by nearly 3 months and I was just out of luck. I was on the phone for one hour and forty two minutes and the answer was always “policy is policy.”
Frontier sent out a (deliberately?) misleading email and now is keeping my $800+. They have stolen my money. I did my due diligence to try to use this within the time frame that I thought was given to me. The fact that Frontier just DOES NOT CARE and has no qualms about stealing $800 from well-meaning customers, tells me that it is a company not worth dealing with ever again.
BEWARE of this company. Their good prices are not worth the discomfort, bad service, and all- around dishonesty. Don’t be fooled as I was.
In an environment where businesses should be concerning themselves with gaining and retaining customers, this is certainly an interesting way to go about it.
