- Report: #1426008
Complaint Review: FreedomPop - Cleveland Ohio
Reported By:
Fred -
Garfield Hgts, Ohio, United States
Submitted:
Updated:
-
Author Confirmed
Why?
FreedomPop
nation wide Cleveland, Ohio, United States
Phone:
866 279 2287
Web:
www.freedompop.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FreedomPop Freedom Pop wasted lots of my time twice. Took some of my money. Cleveland Ohio
three times tried to establish cell phone service. After a short time Phones only make phone calls via internet or not at all. takes 5days before they respond to service ticket. Tried all of their suggestions Nothing they said worked. So I dicontinued service. Several months later got another phone same story. Keeps quiting as a phone, Data works. They called me to see if I wanted a years unlimited talk and text and 1gig data 79.99 for a year and 99 cent activation. I said only on the first phone. Set it up as another account totaly.
Agent said he could activate the phone in 1/2 hour without a sim card. I knew a GSM only phone would not work. Told me here is his dept direct phone in case it did not work. Well it did not and calling number did not work. Just referes you to go online. Paid 5.99 for phone support. waited 1/2 hour for a tech who had me do several things. could not fix phone, And of course we got "disconnected."
Called back over and over. Even when I told them do not transfer me. They talked over me like I did not exist and transfered me to recordings that talked about online suport and then hung up. They OBVIOULY do this on purpose.
Not worth free unlimited everything for the level of abuse they dish out. Recording asked for yet another 5.99 to speak to billing to cancel. Billing agent said no record of them charging me for that we shall see. He was only reasonable person.
