KIM
BELLA VISTA,#2Consumer Comment
Fri, January 17, 2003
We too, have been through the same BS! Our money came out December 6th. I called one day last week, and talked to one woman, (don't have my notes in front of me) she said that we would receive our members package in the mail......when i asked about our $2500 credit card......the "signature card" would be in the package. Our package should be here this week, they had a "problem in printing", that was the delay! When I said WHEN WAS the package mailed? She started to tell me again with the problem at the printer.......I explained I UNDERSTOOD that, SHE TOLD me it would be here this week, so SHE had to know when it was mailed! Then it was suppose to have been mailed LAST Friday. I waited a little bit, and called back. Of course got someone else, who wanted a whole lot of info...name, address, phone etc......then put me on hold. When she came back, she told me "they liked their customers to give it 15-21 business days". I then TOLD her it came out of our account on December 6th, agian put on HOLD. WOULDN'T YOU THINK A PRINTING PROBLEM WOULD BE SENT OUT COMPANY WIDE???? Then she came back and said, "the demand was way over what they expected..." that was why they were behind schedule! (of course I never mention the "problem at the printers")