- Report: #456362
Complaint Review: FragranceX.com - Long Island City New York
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FragranceX.com
4810 37th Street Long Island City, 11101 New York, U.S.A.
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FragranceX.com Beware of FragranceX.com! It is a fraudulent company that sells fake perfume. Long Island City New York
I have recently ordered Turbulences by Revillon from FragranceX.com to Australia. Although the company's slogan is "no knockoffs, no imitations", this is exactly what I have received cheaply smelling piss in suspicious packaging. I have been using Turbulences all my life, and not only I know perfectly well the smell of the real perfume, but I have also kept one of the empty bottles. I therefore can testify not only from memory, but also from direct comparison of the smells that I have received a fake product. My disappointment does not stop here.
As I tried to return the goods, the Australian Post and other air couriers refused to provide me with their services, saying that it was illegal for them to ship perfume as it is considered dangerous cargo. I was advised then to try sea shipping, and I was told by freight forwarders I contacted that I would need to hire a cubic meter to ship anything by see, which costs hundreds of dollars. When I looked again at their return policy, they require products to be unopened and seals intact, which practically allows then selling horse urine as perfume and you cannot return it, because you can only know it is imitation after you have opened the bottle. Furthermore, even if returned I can only recover a fraction of what it cost me to have it delivered here (which is more than the price of the perfume) and back. Now I am stuck with this fake, I do not have the perfume I have been looking forward to having so much, and having wasted so much time in trying to find a way to return it. I do not think I will ever buy anything online.
Customer from australia
Melbourne
Australia
As I tried to return the goods, the Australian Post and other air couriers refused to provide me with their services, saying that it was illegal for them to ship perfume as it is considered dangerous cargo. I was advised then to try sea shipping, and I was told by freight forwarders I contacted that I would need to hire a cubic meter to ship anything by see, which costs hundreds of dollars. When I looked again at their return policy, they require products to be unopened and seals intact, which practically allows then selling horse urine as perfume and you cannot return it, because you can only know it is imitation after you have opened the bottle. Furthermore, even if returned I can only recover a fraction of what it cost me to have it delivered here (which is more than the price of the perfume) and back. Now I am stuck with this fake, I do not have the perfume I have been looking forward to having so much, and having wasted so much time in trying to find a way to return it. I do not think I will ever buy anything online.
Customer from australia
Melbourne
Australia
