- Report: #1229422
Complaint Review: Ford Motor Company - Cathedral City California
Reported By:
jonathanW -
palm springs, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ford Motor Company
69200 CA-111 Cathedral City, 92234 California, USA
Phone:
(877) 784-9573
Web:
www.ford.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ford Motor Company / Palm Springs Motors Ford Claims their Customers Safety is there utmost Priority...and YET they sold me a car with defective door latches, one failed two months after purchase the other just this week...Cathedral City California
Ford Motors claims their number one Priority is Safety...and YET they sold me a car with faulty door latches, that they knew were faulty and they didnt tell us that...now the car is in RECALL status...however the parts for the door latches will not be available until September...two months after we purchased the car the back passenger side door suddenly would not close... they replaced it... two days ago while driving down the freeway at 65 mph the DRIVER door alram went off and it began to open....i pulled over and as i slowed down the door swung wide open... so we took it back in and they confirmed the car is in RECALL..however the parts to replace the door latches will not be available until September so they used the SAME FAULTY locks to replace the latch ...now ...not feeling safe in the car they refuse to return the car or switch it out for a un recalled model....celarly Sfety is NOT Ford or Plam Springs Motors top priority...
Oh and after owning the car less than a year we were told that the fan belt was "old" and needed to be replced at a cost of $160...how does a fan belt get "OLD" in under a year..when all we do is drive tot he gym and grocery store and home?
As a Ford customer for over 6 years I will NEVER be purchasing a FORD again.....
