- Report: #1230269
Complaint Review: Flagship Merchant Services - Nationwide
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Author Not Confirmed
Why?
Flagship Merchant Services
Nationwide, USA
Phone:
818-540-2893
Web:
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Flagship Merchant Services Flagship Withholds Funds Nationwide
I had two clients present charges to me for payment. I processed the charges. Authorize.net processed the charges in 1 day. Flagship refuses to release the funds as they are over my average ticket amount. Flagship requested that I send them the invoices. I did that as soon as I learned my monies were being held. They then called my clients to verify the charges were valid. Both clients returned the call repeatedly. The risk management person, Aimee O'Dea, still refuses to release my funds. As soon as I complained to her, she told me she could hold my funds for up to 180 days. She was, in effect, threatening to withhold my funds because I was complaining. This was after I and my clients had done exactly what she asked that I and they do. Stay away. Worst bank or processor I ever dealt with. I believe they withhold funds to earn interest on the held monies. The more funds they withhold, the greater their return. I cancelled my account and am still waiting for my funds. I expect that Ms. O'Dea with keep my funds for the maximum amount of time she can if an effort to punish me for complaining.
