- Report: #1228314
Complaint Review: Flagship Merchant Services - Internet
Reported By:
Danny Garrett -
Plant City, Florida, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Flagship Merchant Services
Internet, USA
Phone:
866-416-0244 Ext 506
Web:
www.flagshipmerchantserices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Flagship Merchant Services wells fargo merchant services over charged for fees Internet
I was looking for a new credit card provider and found Merchant services was affiliated with Wells Fargo so I decided I would use them.I provided all the paperwork with the
Kevin Miller
Senior Account Representative
Flagship Merchant Services
2015 TopTenREVIEWS Gold Award Winner
Senior Account Representative
Flagship Merchant Services
2015 TopTenREVIEWS Gold Award Winner
Office: 866-416-0244 Ext 506
Fax: 866-247-0759
[email protected]
He requested the last three months of bank statements so there will be no holds on my account seeing we post single charges from 15-25 k for one customer per month so I did.The first time I used it they held the money and started asking for the documents I already sent before the application was approved . I told them over the phone that I did not like their practices and I would just run a full credit to the customer and I would just use square as I have in the past. I guess they decided to stick it to me after that conversation so they put a charge for for $592.80 on 3/11/2015 from I-payment in clearing.I contacted my bank (regions) and put a stop payment on them for any further charges so they put a charge from another source called Bank mtot disc for $1045.96 so I contacted polly at Regions and she said it was after 4 pam and she couldn't do anything I would have to contact them.
After talking to several people at the Merchant services they told me the charges was for the initial charge we put on the card for the customer and then after I refunded the money to the customer they closed my account and seeing the charge wasn't an approved discounted rate charge they decided to charge me the $1045.96. My account was suppose to be charged $7.00 per month and they recognized they over charged me , the monthly fee of they charged me was $36.21 but they couldn't credit it back because the account was closed.So actually the stole $1667.97 from me.I thought being part of Wells Fargo I wouldn't have these issues and I understand Wells Fargo doesn't own Merchant services but I am a Wells Fargo customer and I do know your bank has clout and could contact the correct person to get this resolved because all I get is a run around from customer services and put on hold for long periods of a time hoping I will just go away. I appreciate any help you can do to get this to the correct person who can get this corrected.
1 Updates & Rebuttals
still thieves
#2Author of original report
Mon, May 11, 2015
These thieves just keep passing letters back and forth to the BBB .If you want to get screwed then use them.
