- Report: #1374888
Complaint Review: Flagship Merchant Services - Internet
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Author Confirmed
Why?
Flagship Merchant Services
Internet, USA
Phone:
800-554-2777
Web:
http://www.flagshipmerchantservices.com
Categories:
Business Rating:
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Flagship Merchant Services Dishonest Overcharges to your Merchant Account
Just know that you will have to keep them honest on a regular basis. They offered a complimentary 30 day subscription to a service. I cancelled it within the 30 day and the continued to charge me $19.95 per month for the next 4 months. When I called about it, they said that I didn't cancel. I forwarded them the cancellation email that they sent when I cancelled it. Oh, yes they would refund my money since I was able to prove it.
Then I did my PCI compliance and they had no record of it. Charged me $30 per month for 3 months and then $40 for the next month. I called and they agreed to refund my money only after I proved that I was compliant with another email that I had saved. Said they would refund 4 months but only refunded 3. When I called on this, they said that it is their policy to only refund 3 months regardless if it is their fault. They said I should have watched my statements closer and caught it sooner. They acknowledged that it was taken improperly but said that it was my fault for not catching their mistake. I asked them if they stole from me for a whole year, would they refund it. They replied that I would only get 3 months back because I didn't watch my statements and catch them doing it.
I said I would close the account and then they offered to refund the $30. I asked for a confirmation email, which I received and kept. Of course, they never did process the refund. When I called back a month later to ask about it, they said that they weren't going to process the refund because I was cancelling the account anyhow. It was my money and they wouldn't give it back unless I stayed with the company. Just beware, they are very dishonest.
