- Report: #115103
Complaint Review: Fitness USA - West Bloomfield California
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Fitness USA
7091 Orchard Lake Road West Bloomfield, 48322 California, U.S.A.
Phone:
248-737-7200
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Fitness USA Ripoff lying salespeople who broke verbal agreements West Bloomfield MI
So here i was, young and stupid and looking for a gym join. I stumbled into a Fitness USA location pretty close to where i worked at the time, and the equipment seemed decent enough, so I decided to ask about how much it would cost to join.
The salesperson told me that they had a limited-time special offer for students that had techically already expired (alarm bells should have been blaring in my head by this point), but if I signed right then and there, he would postdate the envelope for me to make sure i could enjoy this great ($35 buck a month) offer. Right. I did ask him about what it would take to cancel it, and was told that it would be no problem and that i could cancel it any time. Yeah, right. Taking the salespersons word (a thing I know now to never do) for it, I went ahead and signed the contract.
I went to the gym for the semester, but I was taking a full course load the next, so I decided that I'd have to spend more time exercising my brain and not my biceps. So, I looked up the companies website and started looking for a number to call so i could cancel. Except their website gave no contact info whatsoever. None, no address, no phone number, no e-mail, nothing. They were, ironically, registered with the Better Business Bureau, and finally I found a number to call form their profile on the BBB website.
After the phone rang for a while, a lady answered the phone. I had barely gotten out the words "..cancel my gym subscription" when I was transferred, without warning to an automated message informing me that I had to write a handwritten letter on the special form I could only get from the gym. I sighed and hauled myself over to the gym and collected the form, and was assured that I just had to fill it out, send it in and it would get cancelled.
This I did, though my request was firmly rejected, after waiting for a month for a response. Apparently there were only three clauses for getting out of the contract: death, dismemberment or relocation to somewhere far away from the gym.
I'm still arguing with them, and have nothing to show for it but a ruined credit. I did learn my lesson though: NEVER SIGN THE LINE WHICH IS DOTTED UNLESS YOU'VE READ EVERYTHING!!! Its the salespersons' job to distract you from doing so, but don't let them.
Gerrit
san francisco, California
U.S.A.
The salesperson told me that they had a limited-time special offer for students that had techically already expired (alarm bells should have been blaring in my head by this point), but if I signed right then and there, he would postdate the envelope for me to make sure i could enjoy this great ($35 buck a month) offer. Right. I did ask him about what it would take to cancel it, and was told that it would be no problem and that i could cancel it any time. Yeah, right. Taking the salespersons word (a thing I know now to never do) for it, I went ahead and signed the contract.
I went to the gym for the semester, but I was taking a full course load the next, so I decided that I'd have to spend more time exercising my brain and not my biceps. So, I looked up the companies website and started looking for a number to call so i could cancel. Except their website gave no contact info whatsoever. None, no address, no phone number, no e-mail, nothing. They were, ironically, registered with the Better Business Bureau, and finally I found a number to call form their profile on the BBB website.
After the phone rang for a while, a lady answered the phone. I had barely gotten out the words "..cancel my gym subscription" when I was transferred, without warning to an automated message informing me that I had to write a handwritten letter on the special form I could only get from the gym. I sighed and hauled myself over to the gym and collected the form, and was assured that I just had to fill it out, send it in and it would get cancelled.
This I did, though my request was firmly rejected, after waiting for a month for a response. Apparently there were only three clauses for getting out of the contract: death, dismemberment or relocation to somewhere far away from the gym.
I'm still arguing with them, and have nothing to show for it but a ruined credit. I did learn my lesson though: NEVER SIGN THE LINE WHICH IS DOTTED UNLESS YOU'VE READ EVERYTHING!!! Its the salespersons' job to distract you from doing so, but don't let them.
Gerrit
san francisco, California
U.S.A.
