Complaint Review: First United Bank - Durant Oklahoma

Over a month ago I received call from First United (a Lucas Kellart) soliciting a refinance on my home. I had just spoken with another company and had initiated the process with them. Lucas convinced me to go with First United instead. He is pretty good at snow jobs.

The whole process took longer that I was originally advised but I was ok with that.

I live in Colorado but due to the delay in processing was in Albuquerque at the time of closing.

The title company arranged to have someone meet me in Albuquerque to sign the closing papers on 8-11-04. The gentleman was very nice, explained my 3 day recision would end at midnight on Saturday the 14th. He advised that my money (cash back) would be wired to my personal account (for which I filled out a form with all my account number-ABA number, etc) on Monday the 16th. The checks to pay bills--the point of the refi--would be overnighted to arrive on Tuesday the 17th.

On Monday, I called Lucas to confirm that all was well. He advised that he absolutely guaranteed that my loan was funded and thatthe money would be deposited and checks sent. I called him at 3:30 on Monday to advise that I had not received any funds.

He advised that he would call me back the next day to clarify what had happened. I had to call him--left a message. He then left me a message telling me that I needed to calm down and that I would get my money!

We played phone tag a little longer --with me getting more and more frustrated. I then received a call from a woman named Kelly Thompson. She is probably the rudest person I have ever spoken to on the phone--regardless of how angry I was!

Ms. Thompson told me that my 3 days ended at midnight on the 16th! I questioned why both the gentleman at closing and Lucas told me differently. She then said--well you signed on the 11th so it ended on the 14th---which is, of course, what I had originally.

She then told me that they did not get the documents done in time to get the information to the title company therefore the loan would fund on Tuesday but that they would not be wiring but would overnight them to me. She advised they do not wire funds. When I asked why I was asked to provide my personal banking information to a stranger at close--one that her company hired and sent to me--she advised that it was a mistake. When I told her this was a violation of the Federal Privacy Act--she told me it was my problem to deal with the title company. When I said that your company hired the title company and that they were acting as your agents, she advised not her problem.

I called Lucas again and asked why he told the loan was funded on Monday and finds would be deposited, he told me--and this is a quote--" I lied".

I stressed to him that I have not paid any payments this month, to include my mortgage, per his instructions. I am now late on everything!

Today is Wednesday the 18th. I do not have my $43,000--and oh, by the way--NO ONE KNOWS WHERE MY MONEY IS!

I called today-- was told all of the money had been overnighted to me. I called my attorney, who then called Lucas. Lucas said that he would email him verification that my loan was funded--which he did. I left my office--on personal time--to drive 30 minutes to my home. No checks. It was now 3:30 PM.

I called my attorney-who called Lucas. Lucas said that he would get a tracking number and call him back so attorney could track the delivery (don't you think that was your companies job?)

Lucas called and gave him a bogus tracking number --it did not work. When my attorney called again, Lucas now tells him that it is not his problem.

We are now waiting for the next business day! I am seven days from signing and have no funds. My credit will not recover from this for some time.

No

colorado springs, Colorado
U.S.A.