beenthrdonethat
Phoenix,#2Consumer Suggestion
Wed, January 09, 2013
Start by contacting the Office of Thrift Supervision, which is located in Washington, DC. You will need to explain your situation and then they'll send you forms to complete to return back to them with supporting documentation. If they approve your case, they'll have the credit card company honor their agreement. If they're ordered to pay off whatever balance you have, be prepared when they place a derogatory statement on your credit report....again. So, if you need to do any refi's, do it before the OTS steps in and makes them pay. I went through a similar scenario with Care Credit. Avoid them like the plague because in addition to the run-around, they'll also post your timely payment late and then report it the credit bureaus. Good luck!!