Complaint Review: First National Credit Card - Legacy Visa - Sioux Falls South Dakota

After reading the complaint against First National Credit Card, I would like you to be aware that the inability to use you card was not based upon a decision by First National Credit Card. If you would have contacted Customer Service prior to sending that substantial amount of money, you would have found that any representative on the floor would have advised you against such, for the exact reason in which you are complaining. You have a credit limit of $250. Therefore, your card does not have the ability to authorize for more than $250 at any particular given time. It puts your money in limbo because when the card is swiped it is only an authorization. It takes 3-5 business days for it to actually post as a charge, at which time your credit balance pays for the charge and the available credit is returned to you. So, if you charged 250, you need to wait for that 250 to bill until you can use another 250 increment. All credit cards are like this... every single one. You can never authorize more than your credit limit unless you have a no credit limit card. This is why your card was frozen i assume; the transactions were in limbo. The other reason I assume it was frozen from the sounds of the response from Mike was because of a funds hold. Any large transactions at FNCC are subject to a hold until funds are verified. This is a security measure for us to prevent potential loss, as well as you, to prevent you from going over your limit and/or getting your card revoked. Any large payment like that seems suspicious and therefore holds. Your comment that a money order is cash is a common misconception. A money is order is not guaranteed funds. Smaller money order issuers are known to have their money orders returned for nonsufficient funds, and you always have the ability to cancel a money order, just like checks. Therefore, the only types of payments that are guaranteed funds and will never be held are Western Union Quick Collects, and the cheaper Moneygram payments. Mike advised you to obtain a copy of the money orders because upon receiving confirmation with a front/back copy of either a check or money order we know that it has cleared through the institution and will not be returned, therefore releasing a funds hold. Handling mangement inquiries as well as Mike, I would have advised you the same, except for the funds hold would have been a minor issue as you wouldn't have been able to use the funds either way because of the issue of having a credit limit of $250 with pending authorizations. Hope this helps to clear up any remaining unanswered questions. You indeed were not ripped off, simply hindered by the industry regulations, and I apologize for such a hindrance, especially since the funds were to go for a vacation.