- Report: #103712
Complaint Review: First National Card - AKA CCS Credit Service Division - Las Vegas Nevada
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Author Confirmed
Why?
First National Card - AKA CCS Credit Service Division
CCS Credit Service Division PO Box 17800, Las Vegas, NV 89114 Las Vegas, 89114 Nevada, U.S.A.
Phone:
800-717-1278
Web:
N/A
Categories:
Business Rating:
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First National Card AKA CCS Credit Service Division SCAM Las Vegas Nevada
I received the First National Card by CCS Credit Service Division in the mail on August 7, 2004. ( I did not request it.)The address it came from was CCS Credit Service Division PO Box 17800, Las Vegas, NV 89114, with a pre-paid postage stamp. I would like to make a complaint against this company.
The company gave me an allowance of $6, 500 credit limit, with the catch that I have to use the credit card within the company, or I would be charged 25% interest on any outside purchases. And, if "I were to call that day to activate the card, they would waive the $200 activation fee (by giving a $200 credit on the first purchase of over $500). Plus, another $100 credit with any purchase over $200 to offset the standard $99 activation fee."
The only number available to call was the activation number (1-800-717-1278, or 1-702-256-3000). I called that number to have my name removed from the mailing list, and to ensure my card was NOT activated. I spoke to a girl (she and all of the representatives sounded no older than 16 or so). I did not get her name, as she spoke too fast. I told her that I wanted to be removed from the mailing list, and NOT to activate my card. She wanted the card number, and the 4- digit security code. I reluctantly gave her the card number after arguing with her that all she needed was my name and address, but did not give her the 4-digit number. She then wanted to get into a yelling match, and hung up on me.
I called back, and spoke to a different person, while hearing the first representative in the background, assuming that I called back, and called me a B$%@* and was bragging about hanging up on me. I asked to talk to a supervisor, and the representative I was currently on the phone with told me that they did not have a supervisor that worked there, and wanted my authorization code, and told me that without that number, they could not do anything. I would NOT give any other information other than my name and address. I told her a number of times to just take me off of the mailing list. She then got as aggravated as the last representative, and said that she was transferring me to someone else. I then told that representative that the last two people I had talked to were extremely unprofessional, and I just wanted to be taken off of the mailing list. She then wanted to get into a yelling match, and I told her I was reporting her to the Better Business Bureau. She said that "She didn't care, and to go a head". I asked for her name again, and she said, "Why, what's your name????!!!!" "I just work here!"
She gave me two numbers to call: (1-800-731-0121, and 1-888-884-0221). Both numbers were bad. I called back, and another representative gave me another number of: 1-800-279-6989, and that was a bad number, as well. I called back, and a young man told me to call their no solicit number ( 1-888-884-0017) to be taken off of the mailing list.That number was bad, as well. I then called back, and spoke to another girl there, mentioned the division name and number, and she said that there is no such division there or phone number. She told me that I would have to give her my card number and authorization number for her to do anything. I didn't buy that at all.
I want to ensure that this company has not activated the card they sent me, and that they cannot do anything to affect my credit, as well as inform other consumers of this fraudulent company. I have reported this incident to the Nevada Business Bureau Serving Southern Nevada, State Attorney General of Colorado, and a trouble shooter in Colorado, as well.
I looked this company up on Nevada's Better Business Bureau Website, and found this:
Better Business Bureau Serving Southern Nevada
BBB Reliability Report
Capital Credit Alliance, Inc.
1050 E. Sahara Ave. #402
Las Vegas, NV 89104
General Information
Original Business Start Date: August 1997
Type of Entity: Corporation
Principal : Jack Schofield President
Customer Contact: Amy Chesnik
Phone Number: (702) 734-5500
Type-of-Business Classification: Mail Order & Catalog Shopping
Customer Experience
As of April 2004, the Bureau has processed 900+ consumer complaints on this company within the last three years or since its inception of business, whichever is less. The company has an unsatisfactory rating with the Bureau for failure to eliminate the basic cause of consumer dissatisfaction.
On June 2001, the Better Business Bureau received correspondence indicating this company has again filed for a name change, from Continental Direct Services to Capital Credit Alliance. The City of Las Vegas Business License Department lists this license number as M14-00074. According to consumers, this company also uses the address of P.O. Box 46101, Las Vegas, Nevada 89114-6101 in their advertising.
Additional Information
Additional Doing-Business-As Names: CDS
CMM (Previous DBA)
Consumer Money Markets (Previous DBA)
Continental Direct Services
CCA
Credit Service Division
Additional Addresses: P.O. Box 46101, Las Vegas, NV 89114-6101
Additional Phone Numbers: 702-260-8333
702-697-5278
702-697-5280
702-733-9400
800-227-7056
702-734-1212
800-636-0076
Additional File Information
The Bureau has received correspondence that Capital Credit Alliance, Inc. solicits a card with the logo, "First National Membercard" and the consumer is pre-approved for a $6,500 unsecured credit line, authorized for Capital Credit Alliance, Inc.'s catalog purchases only. The information accompanying the card indicates there is a $200 activation fee and $99 annual fee. The company only leaves a P.O. Box to be contacted at, also the information requests that the consumer call an 800 number to activate the card and all of the charges would be debited from the consumer's checking/savings account.
Report as of 08/15/2004
Copyright 2004 Better Business Bureau of Southern Nevada, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
Better Business Bureau Serving Southern Nevada
BBB Reliability Report
Consumer Credit Services, Inc.
1501 S. Commerce St. #63
Las Vegas, NV 89102
General Information
Original Business Start Date: November 1996
Local Business Start Date: February 1997
Type of Entity: Corporation
Principal : Eric Peterson President
Customer Contact: Owner/Manager
Phone Number: (702) 256-3000
Type-of-Business Classification: Mail Order & Catalog Shopping
Customer Experience
As of July 2004 the Bureau has processed 900+ consumer complaints on this company within the last three years or since its inception of business, whichever is less.
Based on BBB files, this company has an unsatisfactory record with the Bureau due to two or more unanswered complaints.
Additional Information
Additional Doing-Business-As Names: CCS
First National Credit Card
Additional Addresses: 61 W. Utah Ave. #63, Las Vegas, NV 89102
Additional Phone Numbers: 800-277-7056
800-717-1278
702-385-1280
702-615-2660
702-385-3654
702-838-9399
Additional File Information
Consumer Credit Services, Inc. is a mail order company which offers to sell a card that can be used to order merchandise through the company's catalog. The complaint history indicates a pattern of customer complaints relating to the company's selling practices, delivery of goods or services, unfulfilled contracts, and unsatisfactory performance.
Report as of 08/15/2004
Copyright 2004 Better Business Bureau of Southern Nevada, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
Rebecca
Colorado, Colorado
U.S.A.
The company gave me an allowance of $6, 500 credit limit, with the catch that I have to use the credit card within the company, or I would be charged 25% interest on any outside purchases. And, if "I were to call that day to activate the card, they would waive the $200 activation fee (by giving a $200 credit on the first purchase of over $500). Plus, another $100 credit with any purchase over $200 to offset the standard $99 activation fee."
The only number available to call was the activation number (1-800-717-1278, or 1-702-256-3000). I called that number to have my name removed from the mailing list, and to ensure my card was NOT activated. I spoke to a girl (she and all of the representatives sounded no older than 16 or so). I did not get her name, as she spoke too fast. I told her that I wanted to be removed from the mailing list, and NOT to activate my card. She wanted the card number, and the 4- digit security code. I reluctantly gave her the card number after arguing with her that all she needed was my name and address, but did not give her the 4-digit number. She then wanted to get into a yelling match, and hung up on me.
I called back, and spoke to a different person, while hearing the first representative in the background, assuming that I called back, and called me a B$%@* and was bragging about hanging up on me. I asked to talk to a supervisor, and the representative I was currently on the phone with told me that they did not have a supervisor that worked there, and wanted my authorization code, and told me that without that number, they could not do anything. I would NOT give any other information other than my name and address. I told her a number of times to just take me off of the mailing list. She then got as aggravated as the last representative, and said that she was transferring me to someone else. I then told that representative that the last two people I had talked to were extremely unprofessional, and I just wanted to be taken off of the mailing list. She then wanted to get into a yelling match, and I told her I was reporting her to the Better Business Bureau. She said that "She didn't care, and to go a head". I asked for her name again, and she said, "Why, what's your name????!!!!" "I just work here!"
She gave me two numbers to call: (1-800-731-0121, and 1-888-884-0221). Both numbers were bad. I called back, and another representative gave me another number of: 1-800-279-6989, and that was a bad number, as well. I called back, and a young man told me to call their no solicit number ( 1-888-884-0017) to be taken off of the mailing list.That number was bad, as well. I then called back, and spoke to another girl there, mentioned the division name and number, and she said that there is no such division there or phone number. She told me that I would have to give her my card number and authorization number for her to do anything. I didn't buy that at all.
I want to ensure that this company has not activated the card they sent me, and that they cannot do anything to affect my credit, as well as inform other consumers of this fraudulent company. I have reported this incident to the Nevada Business Bureau Serving Southern Nevada, State Attorney General of Colorado, and a trouble shooter in Colorado, as well.
I looked this company up on Nevada's Better Business Bureau Website, and found this:
Better Business Bureau Serving Southern Nevada
BBB Reliability Report
Capital Credit Alliance, Inc.
1050 E. Sahara Ave. #402
Las Vegas, NV 89104
General Information
Original Business Start Date: August 1997
Type of Entity: Corporation
Principal : Jack Schofield President
Customer Contact: Amy Chesnik
Phone Number: (702) 734-5500
Type-of-Business Classification: Mail Order & Catalog Shopping
Customer Experience
As of April 2004, the Bureau has processed 900+ consumer complaints on this company within the last three years or since its inception of business, whichever is less. The company has an unsatisfactory rating with the Bureau for failure to eliminate the basic cause of consumer dissatisfaction.
On June 2001, the Better Business Bureau received correspondence indicating this company has again filed for a name change, from Continental Direct Services to Capital Credit Alliance. The City of Las Vegas Business License Department lists this license number as M14-00074. According to consumers, this company also uses the address of P.O. Box 46101, Las Vegas, Nevada 89114-6101 in their advertising.
Additional Information
Additional Doing-Business-As Names: CDS
CMM (Previous DBA)
Consumer Money Markets (Previous DBA)
Continental Direct Services
CCA
Credit Service Division
Additional Addresses: P.O. Box 46101, Las Vegas, NV 89114-6101
Additional Phone Numbers: 702-260-8333
702-697-5278
702-697-5280
702-733-9400
800-227-7056
702-734-1212
800-636-0076
Additional File Information
The Bureau has received correspondence that Capital Credit Alliance, Inc. solicits a card with the logo, "First National Membercard" and the consumer is pre-approved for a $6,500 unsecured credit line, authorized for Capital Credit Alliance, Inc.'s catalog purchases only. The information accompanying the card indicates there is a $200 activation fee and $99 annual fee. The company only leaves a P.O. Box to be contacted at, also the information requests that the consumer call an 800 number to activate the card and all of the charges would be debited from the consumer's checking/savings account.
Report as of 08/15/2004
Copyright 2004 Better Business Bureau of Southern Nevada, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
Better Business Bureau Serving Southern Nevada
BBB Reliability Report
Consumer Credit Services, Inc.
1501 S. Commerce St. #63
Las Vegas, NV 89102
General Information
Original Business Start Date: November 1996
Local Business Start Date: February 1997
Type of Entity: Corporation
Principal : Eric Peterson President
Customer Contact: Owner/Manager
Phone Number: (702) 256-3000
Type-of-Business Classification: Mail Order & Catalog Shopping
Customer Experience
As of July 2004 the Bureau has processed 900+ consumer complaints on this company within the last three years or since its inception of business, whichever is less.
Based on BBB files, this company has an unsatisfactory record with the Bureau due to two or more unanswered complaints.
Additional Information
Additional Doing-Business-As Names: CCS
First National Credit Card
Additional Addresses: 61 W. Utah Ave. #63, Las Vegas, NV 89102
Additional Phone Numbers: 800-277-7056
800-717-1278
702-385-1280
702-615-2660
702-385-3654
702-838-9399
Additional File Information
Consumer Credit Services, Inc. is a mail order company which offers to sell a card that can be used to order merchandise through the company's catalog. The complaint history indicates a pattern of customer complaints relating to the company's selling practices, delivery of goods or services, unfulfilled contracts, and unsatisfactory performance.
Report as of 08/15/2004
Copyright 2004 Better Business Bureau of Southern Nevada, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
Rebecca
Colorado, Colorado
U.S.A.
2 Updates & Rebuttals
Tonia
Indianapolis,Indiana,
U.S.A.
I Recieved the Same Letter from. CCA!
#2Consumer Comment
Wed, August 25, 2004
I recieved the same letter as the person I read about. The contact number to Activate is (1-800-277-7056), I never buy into any of these things. I have been Ripped off before.....I just look at them and throw them away. My Letter said I would have a $6500 credit limit also. The other numbers on the paper are as follows : (1-702-734-1212). The address has changed a bit too. it is as follows : Credit Services Divison, P.O. Box 46101, Las Vegas, NV 89114-6101
Henry
Las Vegas,Nevada,
U.S.A.
CCS address has changed - AGAIN
#3UPDATE Employee
Tue, August 17, 2004
If you are trying to locate this company, their new address is 1050 Sahara Ave. Las Vegas, NV Be scared - it's a scam!!
