- Report: #30660
Complaint Review: First Extended Service Corporation - Dallas Texas
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First Extended Service Corporation
Two Galleria Tower, 13455 Noel Road, Suite 900 Dallas, 75240 Texas, U.S.A.
Phone:
800-527-3426
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First Extended Service Corporation ripoff - denied claim Dallas Texas
First Extended Service Corporation ripoff denied a valid repair claim for a covered component saying that a part failed thru abuse even though the repair shop said there was no evidence of abuse.
i recently had to take my 1997 yamaha v-max motorcycle in for repairs that i bought from coleman powersport in falls church, virginia.
after they diagnosed the problem, first extended service corp, which i had my extended warranty thru, sent out an inspector, who decided through a pure judgement call that my transmission had failed because of abuse, even though the mechanic said it was simply the failure of a gear, and that my motorcycle appeared very well maintained, which it indeed was. they denied coverage.
i have tried to contact first extended warranty by phone, only to be told i must appeal in writing. i have appealed in writing, explaining in great detail how well my motorcycle was maintained, how the shop agreed it was not abuse, but simply the failure of a covered component, but have not yet received a response.
my dealer has tried to contact first extended warranty, but first extended warranty has refused to reinspect my motorcycle.
my motorcycle has been in the shop for over two months now, waiting for first extended to respond. almost every part needed for repair is specifically listed in my contract for coverage.
the only thing keeping my bike from being fixed under warranty is some inspector's erroneous report. i need to get my bike fixed, i don't know if i should hire a lawyer, contact the virginia better business bureau, or sue my dealer and first extended warranty.
because it is a "denied" claim, first extended warranty simply refuses to speak with me on the phone.any help would be greatly appreciated.
as of now, i have a $1500 bill, instead of the $25 deductible i would normally have.
i understand if a part is not listed, it is not covered. but if a part is covered, and they simply have to claim "abuse" then the contract is worthless.
thank you for your time and help.
ray
centerville, Virginia
i recently had to take my 1997 yamaha v-max motorcycle in for repairs that i bought from coleman powersport in falls church, virginia.
after they diagnosed the problem, first extended service corp, which i had my extended warranty thru, sent out an inspector, who decided through a pure judgement call that my transmission had failed because of abuse, even though the mechanic said it was simply the failure of a gear, and that my motorcycle appeared very well maintained, which it indeed was. they denied coverage.
i have tried to contact first extended warranty by phone, only to be told i must appeal in writing. i have appealed in writing, explaining in great detail how well my motorcycle was maintained, how the shop agreed it was not abuse, but simply the failure of a covered component, but have not yet received a response.
my dealer has tried to contact first extended warranty, but first extended warranty has refused to reinspect my motorcycle.
my motorcycle has been in the shop for over two months now, waiting for first extended to respond. almost every part needed for repair is specifically listed in my contract for coverage.
the only thing keeping my bike from being fixed under warranty is some inspector's erroneous report. i need to get my bike fixed, i don't know if i should hire a lawyer, contact the virginia better business bureau, or sue my dealer and first extended warranty.
because it is a "denied" claim, first extended warranty simply refuses to speak with me on the phone.any help would be greatly appreciated.
as of now, i have a $1500 bill, instead of the $25 deductible i would normally have.
i understand if a part is not listed, it is not covered. but if a part is covered, and they simply have to claim "abuse" then the contract is worthless.
thank you for your time and help.
ray
centerville, Virginia
1 Updates & Rebuttals
Misty
Modesto,California,
U.S.A.
The Service Agreement is Between You & Selling Dealer: First Extended Is Dealer's Way Out
#2Consumer Suggestion
Fri, December 10, 2004
You service agreement is between YOU and your SELLING DEALER. First Extended Service Corp (FE)has an agreement with your Selling Dealer to "monitor" claims against the Dealer under the extended service contract you paid for. In this case "monitor", in my opinion, means to find a way for the Dealer to get out of honoring his agreement with you. Here's how it supposedly works: The Dealer pays FE a minimal fee ($200-$500) for "monitoring" the Dealer's warranty. Then, the Dealer turns around and charges you $1,200-$2,000 for a warranty that "appears" to be between you and FE. The Dealer keeps 100% of the amount he charged you (this is a consistent statement from several local Dealers or GM's, some of which are personal friends or family of mine, therfore, I do not warrant these statements nor claim them as my own. Furthermore, they suggest NEVER buy anything but the Manufacturer's Extended Warranty...even if you pay more...at least it will be honored). If you read your agreement with a fine tooth comb, you will discover the following terms: "This agreement is not an insurance policy, it is an extended agreement between YOU and the SELLING DEALER. All obligations and liabilities for repairs covered by this extended agreement are those of the Selling Dealer." It is the Selling Dealer who must authorize the repairs, NOT FE. It is FE's responsibility to the Dealer to throw you off, and explain to you a reason why your claim is denied. It is likely that many of the Dealer's employees are unaware of this unethical and possibly fraudulant practice, hence their showing empathy for you and acting as if they are trying to help. Many employees will even gossip as to the reputation of FE...not knowing the Dealer's intentions. According to my sources of advice: Dealers fear most the DMV! They are only allowed a small number of ticks on their record before DMV threatens to pull their license and/or fine them. The BBB is a PROFIT organization...they want to keep their membership fees rolling in, if you know what I mean. Senseless unless your Dealer is NOT a member. Even then, you may be spinning your wheels. I suggest starting with a certified written demand directly to the owner of the Dealership, or his Agent for Service Process, letting him know you have done your homework! Tell him if he denies your claim you will start with a complaint to the DMV. Tell him you have satisfactory maintenance records, which only the DMV and Supreme Court Judge will view and rule on if he fails to comply with your demand. If it must go that far, sue for the full amount of the warranty you paid for, plus interest, the amount of the repair, rental car (if applicable), loss of business (if applicable), cost of insurance paid on an out of sevice vehicle, and fraud / misrepresenation. Print copies of ALL the RippOff Reports and any others you may find on FE and Coleman Powersport. Good Luck,
