Complaint Review: First Extended Service Corporation & North County Ford - Dallas, TX - Vista, CA TX, CA

I am yet another dissatisfied customer of First Extended Service Corp, I just filed my report on this website. I looked them up on the Better Business Bureau site, and they have OVER 200 similar complaints! And those are just the ones who have made the effort to file with the BBB.  This company's practices and service is horrible! I am a paying customer but they will not pay for my repairs- I should be covered!

This report is not for Auto Repair Warranty, Inc. It states that it is for First Extended Service Corp. This company is not affiliated with Auto Repair Warranty.

When I bought my brand new Dodge Ram the dealer sold me an extended warranty that I thought was a "Dodge" warranty. I found out later that it was a warranty from a company called "Portfolio" which is not affiliated with "Dodge". Although so far they have honored two repairs with nothing more than the required deductable, I was being told that the repairs had to be done at the dealer where I bought the truck unless the dealer authorized otherwise. The problem I had was primarily with the "5 Star" dealership which has a very lame service department that did very poor work. The dealership would not give authorization so I filed a formal complaint with the Better Business Bureau as well as Consumer Affairs, (on line). Within a month of my formal complaints the dealership contacted me and agreed to allow me to take my vehicle to any "Dodge" dealer for repair under this warranty. I confirmed this with Portfolio. This solved my problem. You way consider going on line and filing a formal complaint with the appropriate agency.

I too would like to add my unhappiness about the way my repairs are being handled. My car needed repairs that exceeded the amount allowed without an adjuster, so I put the car in Freedom Buick Pontiac last Thursday at noon. They in turn inspected the car, recommended repairs and called First Extended. Freedom was then told an adjuster would be sent. On Monday morning an adjuster came out took pictures, and I'm told faxed them back to the main office for approval. Today is Tuesday, Dec. 31, 2002 and First Extended closed very early for the holiday (2:30) so needless to say Freedom has fixed my car but to get it I must put the repairs on my credit card. This tells me Freedom doesn't trust First Extended to pay the repairs. I think I am going to let the car set at Freedom unitl they open on January 2, 2003, AND IF FIRST EXTENDED DOESN'T PAY THE BILL I'LL INVEST IN A LAWYER. As for the rental car, I was told to rent it, pay the bill and I would be refunded if First Extended approved the repairs. Being a widow on a limited income that was out of the question for me so my daughter has been taking me to work for the past week. I'm not only am mad at First Extended, I am also mad at Buick, the 1997 Buick that this repair is on has a history of problems. I told Buick while is was under their warranty I would file a LEMON LAW complaint on it except it cost.$25.00 or $35.00 and I knew nothing would be done. Just add my name to unhappy customers of FIRST EXTENDED SERVICE CORP. AND THE BUICK CO. (NEVER ANOTHER BUICK)

They filed the following rebuttal to the above Rip-Off Report:

Their email: Nenespoiled
Their name: Michael Gardner

Their relationship to the company: Supporter

Rebuttal:
I own a 1998 Ford Extended cab 4x4. We took this truck to Brookings Harbor Ford, They said, we had a leak around our windshield which was getting our electrical wet. They said, they would have to put a new fuse box, new module, and replace and reseal the windshield because, the windshield would break if they took it out.

Approximatley two weeks ago, we had a legitimate auto/electric specialist replace the fuse box and check the module. Brookings Ford still said, they had to change the fuse box and module because they had got damp. They refuse to accept any responsibility for this vehicle. because it was out of warranty. I believe this is poor practices for a Ford dealer. The windshield should not have leaked in a truck this new. There was no dampness on the carpet. And their replacing
parts that had just been replaced two weeks earlier. And their maintenance man was very rude and did not want to listen to anything we had to say.