- Report: #35860
Complaint Review: First Enterprise Bank - Buffalo New York
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Author Not Confirmed
Why?
First Enterprise Bank
229 Genesee St. Niagra Square Station Buffalo, 14201 New York, U.S.A.
Phone:
416-850-5830
Web:
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First Enterprise Bank, First Consumer group, dishonest ripoff bank Buffalo New York
I received a call that i was approved for a Visa and a Mastercard for 2000 and 2500, which i gave authorization to deduct 37.75 for 4 months starting on November 1,02 and that i would receive my credit cards in one week they gave me a contract #113616 and a pin # that i can use as soon as my credit cards came in to withdraw money if i wanted to.
they gave me their phone number which was 416-850-1762. So I called them to cancel and they were rude to me and said there ain't nothing i can do but wait for the credit cards that they were on there way.
I went to my bank on Oct.29,02 to block them from taking the money out of my account and that's when i found out they took the money from my account on the 28th of October, they are liars they didn't withdraw 37.75 they withdrew 159.00 and i called them and finally got a hold of someone, they answered the phone she was being really nice and asked me what she could help me with and i told her what happened and then her attitude changed completely.
The lady that i spoke to said they were all in a meeting and she couldn't talk right now, call back later and she hung up on me. So I've been trying to get a hold of someone ever since and all i get is an answering machine i've left messages and they've never call me back and finally i called today and got a new number which is 416-850-5380 i've been calling and the phone has been busy and i found out today that they were working under a different name till they got shut down.
The names are First Consumer group, First Guardian Bank I hope they get these guys and put them away for being the theives that they are and i hope with this noone makes the same mistake i did
Maria
Delano, California
they gave me their phone number which was 416-850-1762. So I called them to cancel and they were rude to me and said there ain't nothing i can do but wait for the credit cards that they were on there way.
I went to my bank on Oct.29,02 to block them from taking the money out of my account and that's when i found out they took the money from my account on the 28th of October, they are liars they didn't withdraw 37.75 they withdrew 159.00 and i called them and finally got a hold of someone, they answered the phone she was being really nice and asked me what she could help me with and i told her what happened and then her attitude changed completely.
The lady that i spoke to said they were all in a meeting and she couldn't talk right now, call back later and she hung up on me. So I've been trying to get a hold of someone ever since and all i get is an answering machine i've left messages and they've never call me back and finally i called today and got a new number which is 416-850-5380 i've been calling and the phone has been busy and i found out today that they were working under a different name till they got shut down.
The names are First Consumer group, First Guardian Bank I hope they get these guys and put them away for being the theives that they are and i hope with this noone makes the same mistake i did
Maria
Delano, California
1 Updates & Rebuttals
Sarah
Toronto,Ontario,
Canada
We are NOT a bank, and we are NOT in Buffalo,Ny!
#2UPDATE Employee
Tue, February 11, 2003
First of all, I would like to inform you that on our security recording it does specify that "We are not a bank, or a credit card company". If you do not listen to the recording it is not our fault. Also, we do not debit $37.75, I have no idea where you got that from. We do debit out the full ammount of $159.00, and we do not debit sooner than our customer wants. When you do leave messages on our customer service phone, our c/s representatives will get back to you asap. And also our phone number is not 416-850-5380, it is 416-850-5830! Maybe that is why you kept getting the machine. I would like to also add, that we are not located in Buffalo,NY; we are located in Toronto Canada! We have absoloutley nothing to deal with Buffalo,NY. Also, we are not called First Consumers Group, we are not called First Guardian Bank! I have no idea where you got that information from. On the recording we do mention MANY time that we are not a bank or a credit card company, we do mention that we are called First Enterprise. You should really listen to the security recording not only the sales representatives. Thank You
