- Report: #1263252
Complaint Review: First American Homebuyers Protection - Nationwide
Reported By:
Torrance, CA -
Torrance, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
First American Homebuyers Protection
Nationwide, USA
Phone:
800-327-9292
Web:
fahw.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
First American Homebuyers Protection Terrible Customer Service with First American Home Buyers Protection Van Nuys California
About 3 years ago I switched from American Homeshield to First American Home Buyers Protection. For the first year, I received good service. From the second year on, the service their company provides is awlful. I specifically asked when I purchased their plan whether it would include the type of heating and A/C system that I have and I was assured that it would. I purchased both their Premier Plan and their First Class Upgrade to make sure and to cover myself for repairs. Each and every time that I called for service or make a claim; I always got claim representatives that do not know their jobs. They kept telling me the type of heating and A/C system that I have is not covered even though I had made a earlier claim and it was repaired. Then they kept sending out the wrong vendors who could not or would not repair the system that I have. Everytime I have called the claims department I am put on a merry go round with no end to the problems that I have experienced with them. I have even recommended their company to friends, which I am now sorry that I did. This winter when my contract expires I will not be renewing my contract with them again and I would highly not recommend them.
