- Report: #1484103
Complaint Review: First American Home Warranty -
Reported By:
Brent -
Simi Valley, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
First American Home Warranty
United States
Web:
N/A
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First American Home Warranty First American Plays Word Games to get out of claim.
My Family has been selling Real Estate since 1965 and I always recommend my buyers protect their investment by buying a Home Warranty, but I will RECOMMEND them to STAY AWAY FROM FIRST AMERICAN HOME WARRANTY!! THEY ARE A RIPOFF !! They are a waste of money and full of BS, and will find a lame excuse for NOT COVERING WHAT THEY PROMISE!!
I recently bought a "Premier Plan" as printed in my contract, and of course when the garage tech arrived, he argued that the company said I only have a Standard Plan, even though I paid and my contract that they sent me clearly states "Premier Plan", so strike one! We called them after the garage door would not open because the garage door unit would no longer receive signals from the remotes, with the tech explaining as I had already figured, since we put in brand new batteries in all the remotes, and even bought factory compatible remotes thinking that might be the problem.
The signal receiver is part of the electronics housed in the garage door's electronics, which the tech told us needs to be replaced, BUUUUT First American Home Warranty states "we do not cover remotes" and refused to replace the internal receiver. When I tell them this is NOT the REMOTES, it is the electronics of the garage door opener itself, the Morons just repeat the same line; "Sorry sir, we do not cover remotes", again I tell them this in NOT the remotes that failed but the door opener itself, they just repeat the same line.
The garage door tech called them, and they just repeated the same thing, and even HE told them this was not the remotes and it was electronic receiver inside the unit's electronics. The tech then went on to offer us a new unit for $900.00 that we would have to pay out of our pocket. MORALE OF THE STORY - STAY AWAY FROM FIRST AMERICAN HOME WARRANTY !!!
