- Report: #1246918
Complaint Review: First American Home Buyers Protection - Van Nuys California
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Author Not Confirmed
Why?
First American Home Buyers Protection
P.O. Box 10180 Van Nuys, 91410 California, USA
Phone:
800.992.3400
Web:
https://homewarranty.firstam.com
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First American Home Buyers Protection Lackluster Responses. Potential Breach of Contract. Van Nuys California
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About a month ago my AC went out. I contacted First American and they found a contractor to administer the repairs. The unit need a new compressor. About 3 days after the visit from the contractor they got the okay from First American and the contractor "claimed" they ordered the part it would be here in three days. Three days came and went no calls or updates from EITHER party. My wife called on day number 4 and the contractor told her that the part had not been shipped yet. The secretary blamed the parts vendor and said she was having it shipped out right away. I seriously doubted the problem was with the parts vendor. Instead of the contractor showing any kind of concern due to the fact my house is a constant 90 degrees and had the part shipped overnight, the contractor tells my wife it should be here Thursday of the following week.
We are now in the following week and the contractor is a no show and I had to beg First American for an update. I got the same song and dance I have got before. We can't reach the contractor..... We are emailing them for an immediate update.... We are notifying your case manager to stay on top of this... BLAH,BLAH,BLAH. To add insult to injury they are tell me that they are the only contractor in the area that work with AC problems. This is the part that REALLY angers me. They are of a lot of A list contractors in my area. I have a suggestion.... STOP being cheap and reach out to one of these guys and pay them what they are worth. You have a contract with me and your telling me if the current mom and pop shop won't complete the repairs that I am out of luck? Then what the heck am I paying you for? You have no problem debiting my account monthly. This isn't a leaky pipe, or a broken dishwasher. I could deal with that. This is potentially a LIFE THREATENING situation where temperatures are soaring into the 100's. I have young children for crying out loud! With all due respect I don't live in temperate sunny California. If the temp here in Texas wasn't so extreme, I would make such a fuss. I am asking and pleading with you to do right by this customer.
