- Report: #1242748
Complaint Review: First American Home Buyers Protection/ North Star Mechanical - Nationwide
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Author Confirmed
Why?
First American Home Buyers Protection/ North Star Mechanical
Nationwide, USA
Phone:
800-992-3400
Web:
fahw.com
Categories:
Business Rating:
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First American Home Buyers Protection/ North Star Mechanical Warranty Company called North Star Mechanical in reference to A/C not working Van Nuys Nationwide
On Sunday 7/I2/2015 I called First American Home Buyers Waranty Services to have my A/C fixed since it went out in 95 degree weather Saturday. First American contacted North Star Mechanical to have them come out and told me to contact them also Monday morning. After waitinng over an hour to get North Star on Monday I was told they received my order but would be Tuesday before they could come. Later that evening I received a call saying it would be Wednesday before they could come since they just proccessed my order. Tuesday morning I received another call from them telling me it would be Tuesday after all since they had talked to me early Monday morning.
Late Tuesday afternoon a worker came out put freon in the unit then told me the A/C was now cooling and it would take awhile to cool down the house. He said the outside coils needed to be cleaned and it would be $300 and air was coming out around inside unit and it would be $185 to tape it up. I told him I was under warranty and he said the warranty did not cover the type of work needed and if I wanted the coils cleaned call the office tomorrow. The unit stopped working again Wednesday morning. I had the coils cleaned and the A/C unit taped up by a non professional that day and the unit still did not work.
Wednesday morning I called First American Home again and waited on the phone over an hour for them. Once I got through and told them my problem they put me on hold to check it out and after 30 minutes on hold again I was hung up on. North Star called me Wednesday afternoon. They said the worker wrote the coils needed to be cleaned and that was the problem. If I had a receipt the coils were cleaned then they would come out again but it would be Friday at the earliest. I told them they could check the coil cleaning when they got here.
Friday evening another worker came out from North Star and said the unit was froze up and there was nothing he could do.. I told him the worker who came out Tuesday was the one who said the unit was fixed and was the one who turned the unit back on. He said the coils were clean and there was not a problem there He told me to call his office Monday and they would schedule me for another day. I told him it had already been a week and it was in the ninety's outside and 100 in the house. He phoned his supervisor and came back and told me he would be back tomorrow.
I received a call from North Star Saturdayafternoon telling me the worker would be here today. No one showed up and I am still without any A/C after numerous calls to First American and North Star Mechanical.
