- Report: #1170510
Complaint Review: First American Home Buyers Protection Corporation - Van Nuys California
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Author Not Confirmed
Why?
First American Home Buyers Protection Corporation
P.O. Box 10180 Van Nuys, 91410-0180 California, USA
Phone:
800-992-3400
Web:
fahw.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
First American Home Buyers Protection Corporation This company is a rip off - Do not purchase their home warranty - they take the money but don't provide the repair service. Van Nuys California
Do not purchase the home warranty contract from this company. They send unqualified service technicians who collect the fee and then leave saying "they need approval from First American to repair the item". That approval is never received, repairs are not made. Look at the BBB reports for Van Nuys where this company is located - they have been downgraded and have a significant number of outstanding unresolved complaints. Calls to their customer service number exceed a 12 hour wait time. The local area manager does not return calls.
Problems are escalated but agian no resolution and no updates from the company. If you review your claim on line you will always see it is noted as resolved when nothing has happened.
They take you annual fees but do not make the repairs in accordance with their contract.
