- Report: #1255150
Complaint Review: First American Home Buyers Protection Corporation - Nationwide
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Author Not Confirmed
Why?
First American Home Buyers Protection Corporation
Nationwide, USA
Phone:
8888750533
Web:
https://homewarranty.firstam.com/Default.aspx
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First American Home Buyers Protection Corporation Terrible Service 45 minute plus phone wait Nationwide
20 days with no air conditioning in Texas in the middle of summer! Was on hold 40 minutes to place the initial service request to replace my condenser fan motor. The company they used was PML air in Garland, TX. They sent out a tech two days later and told me to be home all day Saturday without telling me an approximate time the tech would be there. The tech did not come until 4pm, he put a capacitor on the fan motor and it kicked on, however after he left the ac went out again. I immediately called him and he said he was already at a job. He came out the next day and said he had to order the condenser motor it shoud be in Monday or Tuesday.
Now it has been 20 days. The ac company says my warranty people didn't order the part, my warranty people say the ac company did not order the part. I requested a new ac company and my warranty people refuesed. I then fixed the part myself and requested by $60 deductible that I paid to the ac company be refunded and was told "a service was provided and you cannot have your $60 refunded to you" terrible warranty company, complete disregard to customer well being- 20 days and the house was 90 plus degrees inside! My fish died because it was too hot. Luckily I am handy and fixed it myself after 14 days with no air. Go with Old Republic, do not go with this warranty company!
