April
Pearl,#2Author of original report
Sun, August 12, 2012
Being that your opinion is totally ignorant to my situation yet you still feel the need to act like you are smart on the subject, I feel the need to inform you that the problem continued until last week. After OVER 25 times of sending incompetent technicians to my home, they finally replaced it. You insinuating that I'm lazy and didn't read a "d**n" contract is just "d**n" stupid for you to say, as you don't know me. You don't have to believe it but you don't have to voice your ignorant opinions on MY complaint. The only reason this company upheld THEIR end of the contract to a paying customer is because I hired an attorney to deal with the problem. I moved in on April 20th and it was finally resolved on August 4th.. Ya, your opinion is absurd but right along with your ignorance it rolls right in line with you being their biggest fan. Over 3 months in my home and my unit works only three weeks in all that time.. Ya, I'm the bad guy. Trolling company complaints to put all that effort into a situation you are, again, ignorant to is just a lousy existence. Go deal with your own problems and get off the Internet. You are not the batman for insurance companies I'm quite sure.
EmmaRae1088
Beverly Hills,#3Consumer Comment
Sun, August 12, 2012
To me, it seems common sense they are not trying to "wait out [your] year warranty contract" as their motive is not to lose customers after the first contract, but to butter you up for renewal. If this situation was as ridiculous as you say (which i highly doubt), it wasn't something they did on purpose. Please keep in mind, the more times they send a technician out to your home, the more $$ they have to put into an issue that is not being fixed. They are losing just as much, if not more, than you are.
I say this as a loyal customer as First American, not that I'm trying to defend their honest mistakes, but because I see them slammed on here everyday for things that are not rightly their fault and I'm incredibly sick of it. I'm sick of the American population being too lazy to think things through and read a d**n contract they are paying hundreds of dollars a year for. It's much easier to get on the internet and post some inflated, incredibly exaggerated negative opinion in hopes your miserable post makes someone else in the world equally as miserable and therefore skeptical of a company that quite clearly lives up to every word in their contract.