- Report: #1264471
Complaint Review: Fingerhut - Nationwide
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Author Not Confirmed
Why?
Fingerhut
Nationwide, USA
Phone:
8002082500
Web:
fingerhut.com
Categories:
Business Rating:
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Fingerhut Charged for fees and shipping on first order and incorrect product Garland Nationwide
I ordered a computer from fingerhut online after I was sent a brochure in the mail that said order with $400 credit. I thought OK great something to help my credit and a bit more costly but is monthly payment. I ordered the computer, at that time the confirmed process and order screen said item would be shipped soon was back ordered. I figured no big deal wasn't in a hurry so I waited. About a week later I was sent emails it was shipped early, cool right? No. Was not what i ordered but i was still charged for it including shipping fees. So called several times and they said ship it back someone In there warehouse shipped wrong one and they would fully credit me. Of course used money to reship in my own package and to make sure package wouldn't be damaged. Did not pay to actually ship using there prepaid return Label. Took few weeks to get update on return and took days after to get any credit. Got credit less than what they charged and got charged 2 shipping fees. I've had to call them 15-20 times to try to get this straight and this was my first order. LMAO this place is a joke. Try to make a customer pay for fees on a product they messed up on no way! And when I asked why should I do further business with them especially after lie upon lie of credit and they said they would give me a $10 coupon!!! Seriously are you joking... I want my account fully credited and closed and this is seemingly impossible and ongoin... never again will I do business with this company no would I refer it to anyone else.
