- Report: #1342360
Complaint Review: Fingerhut Corp. - Nationwide
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Fingerhut Corp.
Nationwide, USA
Phone:
800-208-2500
Web:
fingerhut.com
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Fingerhut Corp. , Fingerhutcom Sold me a defective digital camera, Kodak PixPro was new yet very defective. Prairie Minnesota Nationwide
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On Aug. 29, 2016 I bought a digital camera from Fingerhut. I was quite happy with the previous experiences I had with them & thought I would have another great buy. Wrong! I also bought an additional 2 year warranty for the same camera.
I recieved it approximately Sept. 10, 2016, but I was away & not able to start using it until the first of October. After 2-3 weeks the camera would not work, would not turn on. I thought it might be the battery & called Fingerhut.
They apologized & told me that they would send another battery within a couple days. After six days & no battery I went to an electronic store & bought another battery to no avail, the camera still did not work. I called Fingerhut back & spoke with an agent named Chelsea.
I told her the problem & asked her if they could replace this camera. Not once did she say it could not be returned but she said they could, put me on hold & then came back to reply "Oh I am sorry, we no longer have that camera". I told her I had to have a working camera as this is part of my job & she suggested another one that I purchased which was also a Kodak PixPro & a bit more expensive.
She said it was only a couple dollars more when in fact, it was about $40 more. I called back about three days later to find out where it was & was shocked to find out that I was being billed for TWO cameras PLUS 2 - 2 year extended warranties!
She said that I only had a 30 day warranty on the first camera, therefore there was nothing they could do for me & that I would have to contact the manufacturer (Kodak).
When I told her that no one ever told me I only had a 30 day warranty, she stated that it clearly says so in their catalogues but as I told her NEVER have used the catalogues, every purchase has been made online & someone could have told me that ahead of time yet did not.
I did call Kodak & (Louie) told me that Fingerhut was supposed to honor the 1 year warranty & after that Kodak honors the extended warranty. I have called Fingerhut trying to resolve this issue with no luck. I have spoken to supervisors who keep stating nothing can be done & I simply bought two cameras which now total $600.
I am now going to air my frustration with facebook, the media if at all possible & am possibly will be going to court over this... a simple matter that could have been remedied by them honoring their agreement.
Anything that you can do would certainly be appreciated. I will have this resolved with this company, one way or another & have no intentions of doing business with them again.
Thank you.
