like many people i've read about on this website, i too was taken by this company. i purchased the lowest-priced item on the list, hoping to get some kind of results (i was planning on purchasing the program again if i received results). HOWEVER!! it didn't get that far. i was supposed to receive mailing labels in my kit. when i didn't, i emailed the company.
they responded within 2 weeks, stating that "if you're not happy with the kit, send it back for a FULL refund". i wasn't happy, therefore, i spent the $7.50 it took to send the kit back.
i enclosed a letter stating that i would appreciate a full refund (per email) within 2 weeks.
not only was the check a week and a half late, it was for $40.00...i payed $65 just to get the kit in the first place!! then i had to spend another $7.50 to send the damned thing back!! they had the NERVE to put a memo at the bottom of the check stating "complete refund less s&h + 20% restock fee"!!!
i about fell over dead when i saw this. i received the letter today, december 8th, 2003. i plan on taking action, calling the company and demanding the rest of my money be sent to me promptly.
i suggest the rest of you, who were taken advantage of this way, do the same.