Like so many others ..I am a part of the FCNB card processing center ripoff...but i have an even worse dilemna..and i hope someone can help me...I recently moved...and guess what i havent gotten a statement...and also when i moved...i cant find any of my old statements to even call or anything...can someone please email me an address and telephone number to FCNB or card processing Center..i realize with reading all your reports that this is probably not going to do me any good..but i hate just sitting here and i have no idea what to do...i would appreciate it very much ...any help would be great..

Connie

[email protected]

Connie

Dublin, Georgia
U.S.A.

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8 Updates & Rebuttals

Connie

Dublin,
Georgia,
U.S.A.

voicemail says they will connect you

#2Author of original report

Fri, February 13, 2004

The number to the cardmember services...connects you to their voicemail and then says they will connect you to an attendant...well guess what..nobody answers....

Connie

Dublin,
Georgia,
U.S.A.

FCNB turned over their accounts to card processing center

#3Author of original report

Thu, February 12, 2004

...thats where i had been sending my payments...and like i said when i use my spiegel number..they say it doesnt exist anymore...i dont have a statement of card processing center because when i moved ...they never sent me a statement ...so since i havent gotten a new statement ...i have no information..no number...no nothing...i called fcnb..and they basically tell me that is card processing center i need to find the info from and naturally fcnb said they dont have that info...yeah right

Connie

Dublin,
Georgia,
U.S.A.

FCNB turned over their accounts to card processing center

#4Author of original report

Thu, February 12, 2004

Connie

Dublin,
Georgia,
U.S.A.

FCNB turned over their accounts to card processing center

#5Author of original report

Thu, February 12, 2004

Connie

Dublin,
Georgia,
U.S.A.

FCNB turned over their accounts to card processing center

#6Author of original report

Thu, February 12, 2004

Shawna

Mora,
Minnesota,
U.S.A.

FCNB website is still working

#7Consumer Suggestion

Tue, February 10, 2004

Trish- Sorry none of my other suggestions regarding making payments to FCNB worked, but I do have a bit more info that may help: The FCNB website at www.cardmemberservices.net is still up and running, and still allows you to review your account, make online payments, and change your address. I just visited the site today and made a payment, so I know that it is working. About a month ago, I also received the "invalid account number" message while trying to log in. I backed out several times and kept entering my log in info, and on the fourth try it let me enter. I think that the site is either experiencing on and off problems, or does not allow access to accounts during the times they perform updates. I would also suggest that when calling the customer service number you ask them to look up your account by using your social security number. This worked for me right after the transition when account numbers were being changed. The website also offers the number 1-877-875-8078 as a customer service number, have you tried this number? I have also included the address that you can write to if you have a problem with your account... hopefully this works if all else fails! Good luck, and please update if the problem is solved. Who should I contact regarding payment or billing errors? All inquiries must be submitted to us in writing at P.O. Box 922788, Norcross, GA 30010-2788. Please include a copy of your statement, if available, indicating the payment or charge in error. Also, please include a daytime phone number at which we can contact you if we need further information.

Trish

Racine,
Wisconsin,
U.S.A.

The address to mail payments and websites no longer help

#8Consumer Comment

Sun, February 08, 2004

Apparently you are not YET having the same problems that many are. (But you will if you had an account with FCNB). I too, was able to make payment in these 3 ways, however, that was only a week ago and now there are too many problems. The problem here is you are giving information that many of us already have. The address to mail payments and websites no longer help. The phone number does not either because if you give them any information that they ask for, they say accounts are invalid and then they say they will transfer you, only to hang up. Isn't there ANY NEW information to take care of this insane problem??

Shawna

Mora,
Minnesota,
U.S.A.

FCNB (Cardmember Services) Contact Information

#9Consumer Suggestion

Sat, February 07, 2004

Hope this helps - Payments can be mailed to: Cardmember Services PO Box 2638 Omaha, NE 68103 Customer Service Phone Number: 1-866-691-0053 Online Account Access: www.cardmemberservices.net

Reports & Rebuttal