- Report: #48648
Complaint Review: FCNB First Consumers National Bank - Beaverton Oregon
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FCNB First Consumers National Bank
Beaverton, Oregon, U.S.A.
Phone:
800-876-3262
Web:
N/A
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FCNB, First Consumers National Bank Rip-off missing information Beaverton Oregon
On March 6th I called and made a check by phone-my phone call was automatically forwarded to a real person while checking my Mastercard balance. I was told I was over my balance and asked to pay $150.00 to bring my account up to date. I actually made a payment for $175.00 to make sure I was under the credit limit. (I have never been over my credit card limit since I received my card nearly 2 years ago, except for this last January 2003 when they applied the $59.00 annual fee to my account.)
On March 7th I received the notification that my credit card had been cancelled. I called the automated line on March 7th to confirm the notice and that the payment had been applied and was told I was $25.00 over my credit limit after the $175.00 payment. I ended up hanging up on the person as he couldn't explain the charge/charges making me over my credit limit.
Well, effective today (March 7th) I have stopped payment on the $175.00 until they can tell me what's going on with my account. I'm not sure if it will help or hinder things but I'm not paying over $900.00 they tell me what these charges are for. I wanted to email a customer service dept but am unable to find an email address.
Karen
Little Rock, Arkansas
U.S.A.
On March 7th I received the notification that my credit card had been cancelled. I called the automated line on March 7th to confirm the notice and that the payment had been applied and was told I was $25.00 over my credit limit after the $175.00 payment. I ended up hanging up on the person as he couldn't explain the charge/charges making me over my credit limit.
Well, effective today (March 7th) I have stopped payment on the $175.00 until they can tell me what's going on with my account. I'm not sure if it will help or hinder things but I'm not paying over $900.00 they tell me what these charges are for. I wanted to email a customer service dept but am unable to find an email address.
Karen
Little Rock, Arkansas
U.S.A.
2 Updates & Rebuttals
Gena
Topeka,Kansas,
U.S.A.
charged this annual fee knowing that they were being shut down
#2Consumer Suggestion
Wed, March 12, 2003
I had the same thing happen to me. I have filed a complaint with our Attorney General's office and am awaiting a response. I suggest you do the same thing. Also, they charged this annual fee knowing that they were being shut down. Wrong!!
Ruth
Bedford,Ohio,
U.S.A.
They should credit us those annual charges
#3Consumer Comment
Tue, March 11, 2003
If they are "terminating" all of us as of 3/7, then they should credit us the $59 annual fee, or at least part of it. I was going to cancel my card anyway, because over the past year, even though I've been re-istablishing my credit, and paying all of my bills on time, they still turned me down for a small credit increase I requested. I was going to pay off the card, and send it back, before they had the opportunity to charge me again. I would question the annual fee. Why charge it if they are taking away our benefits? There is no longer a busy signal, just a long hold time. I am on hold now.
