Complaint Review: Fatcow.com - Burlington Massachusetts

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You are now chatting with 'Yashaswini P'

Yashaswini P: Hi Brandon. I apologize for the wait time. My name is Yashaswini, how are you today?

brandon: I'm ok. I'm contacting you because I just noticed on my bank statements, about 50 charges from fatcow that I specifically told you guys that I did not want my domains to be renewed.

brandon: I was told by one of your support personnel that all domains under bcercontractorsorg were not auto renewed and they actually turned auto renew off

brandon: each charge was for $16.99, and there are about 50 of them

Yashaswini P: May I place you on hold for 3 to 4 minutes, while I check this for you?

brandon: sure

Yashaswini P: Thank you for your patience, I am still testing the issue, I will be back with some more information in 3 more minutes.

brandon: ok

Yashaswini P: Thank you for holding.

Yashaswini P: I am unable to trace any contact made by you asking to cancel the domain renewals.

brandon: I called 888-278-9780

brandon: I want a refund for all charges for these supposed renewals that were posted to my account for bcercontractorsorg.

Yashaswini P: When did you call ?

brandon: I called last week on Friday 2-20-15

Yashaswini P: I am unable to trace any contact made on February 20, 2015.A

brandon: I want to cancel my bcercontractorsorg account as well as any domain names under this account and want an immediate refund on all charges under this account for the domain renewals.

Yashaswini P: Also, the domains were renewed on the same date.

Yashaswini P: We do not issue refund for the domains renewals.

Yashaswini P: Once the domain is renewed, it is yours until it expires.

brandon: I did NOT authorize the renewals

brandon: That's why I called, because I got an email saying that all these domains were going to renew.

brandon: So you're telling me that you're not going to refund me and I have to go to my bank to submit a dispute?

Yashaswini P: I will forward the issue to our specialists. They will contact you with more details.

Yashaswini P: Did you receive my last message?

brandon: How will they be contacting me?

Yashaswini P: You will receive an email.

brandon: Ok

Yashaswini P: Ticket #13813366 is placed regarding the issue.

Yashaswini P: Did you receive my last message?

Yashaswini P: I'm sorry, it appears that we may have been disconnected. I am going to close this chat, please feel free to chat with us again.

Chat session has been terminated by the site operator.

I called my bank and submitted a claim to dispute the charges. They are doing an investigation on fatcow. I know the BBB can't do anything because they're BS themselves, BUT I do want to point something out. 

As of 2-23-15, EIG (fatcow.com's parent company), has 357 complaints in the past 3 years! Only 135 of those are closed in last 12 months. Yet, this company still has a A+ rating.

What a scam!! DO NOT USE FATCOW or any of EIG's aka business names. Here's a link to their BBB Profile so you can steer clear of their other businesses. EIG BBB Profile.

Just look at all the other complaints, even on ripoffreport! Anyone want to join in a form a class action lawsuit against EIG?? This company is a fraud and will steal your money. BEWARE!