- Report: #5459
Complaint Review: Fast Response - Berkeley California
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Fast Response
1015 University Ave. Berkeley, 94710 California, U.S.A.
Phone:
510-849-4009
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Fast Response, = No response ..Emergency CPR class rip-off
Fast Response of Berkeley, CA is the biggest rip-off of all. They offer CPR classes to the general public at a cost of $45.00. If you are 3 minutes late (most likely due to their very, very, very bad directions) they charge you an extra fee of $ 20.00 and make you re-schedule your class.
The cost of the class isn't why I have a problem with them. The class itself, is a bargain at only $ 45.00, but its the service that stinks. It's understandable that you can't be late to class (for heaven's sake...you learn that in grade school), but to turn you away because of directions that they gave you were incorrect and charge you extra?!?!
After arriving at FAST Response, the instructor barked that I go downstairs and re-schedule my class and slammed the door behind me. Is that the thanks I get for choosing them to provide a service (that was never rendered to me, I might add)?
Fast Response turned my 2 hour trip into Berkeley, CA. into a one way trip to losing my money.
The cost of the class isn't why I have a problem with them. The class itself, is a bargain at only $ 45.00, but its the service that stinks. It's understandable that you can't be late to class (for heaven's sake...you learn that in grade school), but to turn you away because of directions that they gave you were incorrect and charge you extra?!?!
After arriving at FAST Response, the instructor barked that I go downstairs and re-schedule my class and slammed the door behind me. Is that the thanks I get for choosing them to provide a service (that was never rendered to me, I might add)?
Fast Response turned my 2 hour trip into Berkeley, CA. into a one way trip to losing my money.
1 Updates & Rebuttals
Tom
Berkeley,California,
Fast Response Responds
#2REBUTTAL Owner of company
Thu, August 22, 2002
We apologize if the individual had difficulty finding the site location. We train nearly 15,000 people annually and have very few site direction complications. All of our classes begin 10 minutes after the published time to allow for parking and other delays. It is our policy to allow an additional 15 minutes, totalling 25 minutes for clients to arrive. After that time, we will reschedule them because they have missed too much of the pertinent information, ie, the American Heart Association mandated video. We never issue a rescheduling fee for latecomers. We distribute class evaluation forms at the end of every class to provide feedback on the quality of instruction and class curriculum. If we had been notified of any less than absolutely polite behaviour,it would have been dealt with. We have built Fast Response in a diverse community and pride ourselves on our supportive, friendly staff and uniquely caring atmosphere conducive to learning. We address all criticisms and if the individual who filed the complaint would like to discuss it, we will be happy to offer them a refund and offer them another CPR class to allow them to see why Fast Response has gained such a fine reputation.
