Fashion Nova's customer service is completely non-existing. The toll free number that they have on their website is an automated recording that re-directs you to their websites FAQ's or to contact them by e-mail. If you e-mail you might not get a response. They have items on their site that are out of stock but still available for order then they give you a store credit. They offer shipping that is overnight but never send it on time and then give you a store credit as a refund. Items are stated as shipped but your package arrives with several items missing. The customer means nothing to these people, it is all a fraud!