;
  • Report:  #3686

Complaint Review: Fashion Bug - Tampa Florida

Reported By:
- Tempe, Arizona,
Submitted:
Updated:

Fashion Bug
3924 South Dale Mabry Highway Tampa, 33611 Florida, U.S.A.
Phone:
(813) 831-3456
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I went to Fashion Bug and purchased a pair of sandals, Sz 8 with my Visa Check Card. I wore them the next day and my toes kept pushing out of the top because the straps were elastic. I thought that purchasing a larger size would help so I took the shoes back to the store with the receipt and I exchanged them for a Sz 8 1/2.

I wore them the following day and the same problem occurred. I took them back but this time I didn't have the receipt, the lady behind the counter said that was fine and she had me sign what I thought was a voucher for a new pair of shoes. (she explained nothing to me about this voucher) I found another pair of sandals but these were $3.00 cheaper. The "lady" at the register told me very rudely that I would have to find something in the store that was $3.00! I told her that there was nothing else that I wanted and she told me that there was no way for me to get my $3.00 because I had signed the paper and didn't have the receipt.

This was all despite the fact that she had sold me the other shoes the day before and they say "Fashion Bug" on them and were the same price the day before. To say the least I was highly irritated. I had to go to their jewelry section and try to find something that was $3.00. The only thing I could find was a fake metal anklet that was around $2.00. Amazingly, she gave me the coin change for the remainder of the purchase.

Now, the "new" shoes I have are already falling apart and the anklet is completely unwearable because it cuts into my skin! Not only will I never shop there again, I won't even walk back in there to return any of this junk because they are so irrational and rude! None of my friends will shop there again either.


12 Updates & Rebuttals

MaryLaure

Warminster,
Pennsylvania,
U.S.A.
we have taken long strides in improving the quality of all of our merchandise

#2UPDATE Employee

Wed, March 19, 2003

I am an employee of Charming Shoppes,Inc ... parent co. of Fashion Bug stores. I work in the merchandising department. I can tell you first hand that we have taken long strides in improving the quality of all of our merchandise. We have a terrific quality control staff & they are making sure all of our standards are being met. This customer should have tried on the shoes in the store, especially the 2nd time, since they were giving them problems in the first place. Secondly, no retailer will give back cash without a receipt. The cutomer only gets a STORE CREDIT. If this customer had such a hard time in accepting the $3.00 credit, they should have went home & got the receipt. I am very proud to be an employee of this company. We offer affordable merchandise to fit many needs (traditional or trendy styles), along with nice workmanship & quality. Thank you.


Adam

Van,
West Virginia,
Life Sucks sometimes, ya deal....

#3Consumer Comment

Tue, December 03, 2002

Well, I'm sorry you weren't exactly thrilled with your purchase at Fashion Bug. But you must first realize #1, that you're not the only person on earth, and sometimes people cant always cater to your needs and wishes. I hope this is not a problem at home, or I feel very sorry for your family. Some things in life you just deal with, and that's the way it goes. I am a college student and I work at McDonald's for extra money, and I get customers like you all the time. All employees serve others, and anyone who has ever been an employee working with the public should know that sometimes you cant cater to everyones needs perfectly. I assume you do not work, or youd know this simple fact. I feel your opinion of such a good retail store is in fact ludicrous. Also, one last thing, as everyone else has added, "you get what you pay for."


EDitor's Response ..Explain all the reports

#40

Thu, November 21, 2002

Here's something real for you. Explain all the reports received on this website and over 700 e-mailed complaints. Our statistical summary indicates that for every one report on the website, there are about 450 complaints with the Better Business Bureau, which don't produce any results. Most people file their reports here as a last ditch effort for justice, just before giving up altogether. And you want us to believe that your single rebuttal is to offset all these complaints. Please use that vacuous cavity between your ears for something more than gathering snot. ED Magedson [email protected]


EDitor's Response ..Explain all the reports

#50

Thu, November 21, 2002

Here's something real for you. Explain all the reports received on this website and over 700 e-mailed complaints. Our statistical summary indicates that for every one report on the website, there are about 450 complaints with the Better Business Bureau, which don't produce any results. Most people file their reports here as a last ditch effort for justice, just before giving up altogether. And you want us to believe that your single rebuttal is to offset all these complaints. Please use that vacuous cavity between your ears for something more than gathering snot. ED Magedson [email protected]


EDitor's Response ..Explain all the reports

#60

Thu, November 21, 2002

Here's something real for you. Explain all the reports received on this website and over 700 e-mailed complaints. Our statistical summary indicates that for every one report on the website, there are about 450 complaints with the Better Business Bureau, which don't produce any results. Most people file their reports here as a last ditch effort for justice, just before giving up altogether. And you want us to believe that your single rebuttal is to offset all these complaints. Please use that vacuous cavity between your ears for something more than gathering snot. ED Magedson [email protected]


Cassandra

North Lauderdale,
Florida,
No Problems with Fashion Bug

#7Consumer Comment

Wed, November 20, 2002

I have been shopping with Fashion Bug since 1998 and I have NEVER had a problem with them. Even when they moved to another location, I made sure I knew where they were moving to.

It is very ridiculous that woman would totally bash Fashion Bug over something that could have been prevented from the start. If that woman was smart, she would have tried on those shoes before she left the store in the first place.

The employee that put up with her, went out of her way to help this woman and all she could give in return is a bad attitude. That woman is lucky the employee did what she did for her. If she went to another store to return something without a receipt, they would've looked at her like she crazy.

So will we see another complaint in here about another store who didn't give her what she wanted? Get real.


Kelly

Springville,
Alabama,
Fashion Bug a great store for short women

#8Consumer Suggestion

Thu, October 31, 2002

I shop at Fashion Bug often, because they seem to carry clothing for shorter women. If you are short and stocky-, Fashion Bug is a great store for you.

As far as the clothing being cheep- well, you get what you pay for. They sell trendy clothing at afforable prices- I don't expect the clothing to last forever.

In addition, most store do not offer cash refunds without a sales receipt. It is a generally accepted policy- good luck shoppers.
Kelly in Alabama


Karen

Moses Lake,
Washington,
For future reference

#9Consumer Suggestion

Fri, October 25, 2002

I don't understand your complaint. My sympathy goes to the sales person who had to deal with you.
The poor girl was only following company policy and would have been fired or reprimanded if she had done otherwise.

She did you a favor by letting you exchange the shoes in the first place. I know of only one other store (Walmart) that will allow exchanges or refunds without a receipt. Even at Walmart you are only allowed to exchange without a receipt three times.

Bet you never gave a thought to the sales person and would prefer she lost her job as a consequence of catering to you.

As far as the shoes not fitting...perhaps you might try on items of apparel before you leave the store. Then you wouldn't have to worry about exchanging things.

As for quality...you get what you pay for.

I've never had a bad experience at any Fashion Bug. Quite the opposite. I find their sales people courteous and helpful. I was even late with a payment once and called the company. They told me that my records showed I payed on time so as a courtesy credited my account for the late charge.

Another suggestion...treat these sales girls with courtesy. They are working to make a living just like everyone else.


dee

scottsdale,
Arizona,
Its not the stores fault that you have large ankles....

#10Consumer Comment

Fri, September 13, 2002

and big toes.

You should try things on prior to purchase.

Also, she did you a favor processing a return/exchange with no reciept AND for a worn item. YUCK, I am sure that some poor sole got to pay full price for your stinky second hand shoes.

I would have sent you home for the receipt and told you to figure out your shoe size before coming back.


Just a suggestion..

#110

Sun, December 23, 2001

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Sarah

Their relationship to the company: Consumer Suggestion

Rebuttal:
Just a suggestion, try the shoes on before you take them home.


the Fashion Bug store in Glassboro, N.J. and found the employees to be very helpful.

#120

Sat, December 22, 2001

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Leslie

Their relationship to the company: Consumer Suggestion

Rebuttal:
I just went shopping today, 12/20/01 at the Fashion Bug store in
Glassboro, N.J. and found the employees to be very helpful. I shop at that store every now and again and I do believe the company would be quite proud of their employees at that location. I was in retail management for 13 years and I found this store to be quite helpful without being pushy or obnoxious with their sales pitches. I wish consumers would understand
this, the customer is NOT always right, trust me. If you don't provide a receipt of your purchase, how in the world is the store supposed to know you bought it from that store or one of their chain stores? Do you realize how many stores sell similar items? I have much patience with store employees, they are doing their job, so you don't have to pay a higher price, why don't you try to stop a shoplifter, and ask them why they make
your purchases cost more?


...the whole stupid chain will go under soon

#130

Fri, July 06, 2001

This email is a rebuttal to RipOff #3686.
It was sent by yEP at [email protected].

Fashion Bug selling junk & very rude (#3686)
They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]

Their relationship to the company: Advocate

Rebuttal:
I haven't shopped at Fashion Bug in YEARS. Mainly because their clothes are poorly made and fall apart the first or second time you wash them.

Don't worry, , there are stores closing left and right in Georgia all because no one will shop there anymore knowing what cheap crap they sell.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!