- Report: #285685
Complaint Review: Fashion Bug - Louisville Kentucky
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Author Confirmed
Why?
Fashion Bug
fashionbug.com Louisville, 40285 Kentucky, U.S.A.
Phone:
706-644-2194
Web:
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Fashion Bug Credit card charges for premium service, will not remove charge. Louisville Kentucky
I have a Fashion Bug Credit Card. My card had a zero balance.
In October I received a bill for $25 as a fee for Premium card service. Since I do not use my card and do not need or desire "Premium" service I did not plan to pay the $25. This month I received my bill with the $25 fee and a $20 late fee.
I called the number on my bill and through the automated service I closed my account. I then called and spoke to a human representative and explained that I did not request premium service and did not need it and wanted the fee removed.
"Rolinda" informed me that my account was closed. I informed her that I knew that - I had just done it! I told her what I just typed above. Her reply was "Your account is closed. You have to pay for the "premium" service on your card." She then removed the $20 late charge and told me to have a nice day.
I do not believe it should be legal to charge a fee for a service I am not using. Now I do believe that should I make a purchase with my card, then apply the fee. Until then I should not have to pay it and especially not now that I have closed my account.
Amy
Oswego, New York
U.S.A.
In October I received a bill for $25 as a fee for Premium card service. Since I do not use my card and do not need or desire "Premium" service I did not plan to pay the $25. This month I received my bill with the $25 fee and a $20 late fee.
I called the number on my bill and through the automated service I closed my account. I then called and spoke to a human representative and explained that I did not request premium service and did not need it and wanted the fee removed.
"Rolinda" informed me that my account was closed. I informed her that I knew that - I had just done it! I told her what I just typed above. Her reply was "Your account is closed. You have to pay for the "premium" service on your card." She then removed the $20 late charge and told me to have a nice day.
I do not believe it should be legal to charge a fee for a service I am not using. Now I do believe that should I make a purchase with my card, then apply the fee. Until then I should not have to pay it and especially not now that I have closed my account.
Amy
Oswego, New York
U.S.A.
3 Updates & Rebuttals
Atres
Oswego,New York,
U.S.A.
Premium Service
#2Author of original report
Tue, December 04, 2007
The difference between "Margaret" and me is that I did not request Premium service, did not use my card and will not now that I have closed the account. No account, no charge - it's pretty easy to understand. Hence, I have my refund. Their account reps and Margaret should know that. Try being more positive.
Atres
Oswego,New York,
U.S.A.
Read the fine print?
#3Author of original report
Tue, December 04, 2007
I received a letter from Fashion Bug informing me that they owe me money for just the reasons I stated. No fine print there - the law is the law. You cannot charge a customer for a service they are not using. Too bad the customer service representative I spoke with did not know that - gee maybe that's where Margaret works since she didn't seem to know that either. Don't get ripped off.
Margaret
Houston,Texas,
U.S.A.
READ YOUR FINE PRINT
#4Consumer Comment
Wed, November 21, 2007
I have a Fashion Bug Card and I wanted the Premium Service. If you did not want it you should have told them that when you got the card, its not their fault if you are a bone head!!
