- Report: #1466683
Complaint Review: Fashion AKA -
Reported By:
Mark -
Indianapolis, Indiana, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fashion AKA
United States
Web:
Categories:
Business Rating:
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Fashion AKA NeedThisInMyLife Actifer Apparel TeeYogi FashionAKA, NeedThisInMyLife - Ordered Faith-Based Quilt. Advertised made and sold in USA. Order confirmed but I never received. Now all their web-based links are shutdown/gone Internet
I placed my order 10/4/18 for a Handmade Faith Quilt Pattern for Christmas M272. On 10/8/18 I got an email from [email protected] stating the order is on the way and I could track shipment thru 17 Track. For several days I tried tracking my shipment thinking the order shipped as told on 10/8/18, but every time I would get an error that the tracking # was not yet available.
After not being able to track the package that I was told shipped 10/8/18, I sent an email to [email protected]. I stated that I wondered if the packing tracking number you gave for my order is either incorrect, you haven’t shipped our faith based cross quilt, or the package is missing. I provided the tracking number and asked for a status update on my order. I stated then I was concerned that we had not received the package and could not track it with the number provided. I got a canned email reply (shown below) that is outdated because it says, "We anticipate receiving more inventory and ship these on/before 7/30 and that I would get a reply within 48 hours and support was open 24/7.” I got no reply within 48-hours as the email stated.
On 10/23/18, I sent another email after wondering if your organization was fake and I fell for a scam because of the canned emails I received. Growing concerned I asked to please cancel my order. I got the canned email again – NO reply within 48 hours as I was promised. I requested to cancel the order again on 10/25. No reply. On 10/27 I had had it and stated “still waiting on a reply. Been more than 48-hours. PLEASE CANCEL MY ORDER!!”
Each time sent an email I got the same canned email reply, and no one ever contacted me. Either terrible customer service or I’ve been scammed. After all of this I have come to the conclusion I have been scammed by Fashion AKA or Needthisinmylife.com or whatever the company name is.
Then after submitting a dispute on PayPal I get an email from Tee Yogi Support Team, I sent them my dispute info, now they won't reply.
CANNED REPLY
Hi There,
Thank you for your email. We are working on your request and we'll get back to you within 48 hours. Our support is open 24/7 with the exceptions of statutory holidays.
FOR FLAWLESS BROWS' BUYERS, We apologize, but due to the overwhelming demand for this product, your order is currently on backorder. We expect additional inventory to be received soon,and hope to ship your order just as soon as possible. We anticipate receiving more inventory and ship these on or before 07/30.
You can track your order's status online at here: https://goo.gl/4B6u2q Again, we apologize for any inconvenience and thank you for your understanding.
We hope this information helps and please let us know if we may be of further assistance.
Sincerely,
Customer Service Support Team
Thank you for your patience and we will get back to you soon!
