- Report: #1440744
Complaint Review: Farmers Insurance - Phoenix, AZ
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Farmers Insurance
18444 N 25th Ave Phoenix,, 85023-1296 AZ, United States
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Farmers Insurance Farmers Threatened me Phoenix, Arizona
When my Farmers policy expired, I insured my home, autos through a competitor. Farmers continued to bill me, and I was told that I had to show proof of insurance in order for them to stop. Although it was none of their business, I did supply proof that I had coverage through a different carrier. Then the threats to from their collection agency began to come, warning me me that they were attempting to collect a debt. Of course I didn't want my credit to be damaged and I wanted the "Warning" notices from the credit collection agency to stop. I called my agent, and he offered to pay. I wouldn't have it - I didn't owe them anything! After months of tedious calls and waiting on hold, Farmers finally stopped trying to steal from me and dropped the issue.
1 Updates & Rebuttals
rye
Napavine,Washington,
United States
earned premium
#2UPDATE Employee
Thu, May 17, 2018
The company requires proof of coverage to backdate a cancelation as we can be held liable if we cancel your coverage and create a gap in coverage. We also only charge for coverage provided, if you had coverage that wasn't paid for it was money due to the company. I've had clients on monthly payments have a hard time understanding that your payments are prorated and when you cancel you can either have a refund or bill due depending on your payment due date and your cancelation date. This is common practice in the insurance industry. Your agent should have better explained the process when you requested to cancel.
