- Report: #1315641
Complaint Review: Fandango Inc. - Los Angeles Virginia
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Fandango Inc.
Fandango Inc,12200 West Olympic Blvd Ste 400 Los Angeles, 90064 Virginia, USA
Phone:
7034012395
Web:
8561 Tommy Court
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Fandango, Inc. I followed the rule of which I was instructed, however, upon calling fandango my request for the refund was rejected. I am asking Fandango again for my refund the fact that it was an honest mistake and the fact that this was the first time using your system of which I was not aware of your rules and regulations regarding your refund policy. Los Angeles California
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Fandango,
I have attached the information you requested to assist me in receiving my refund for attending the The Legend of Tarzan on Friday July 1, 2016. As I have explained over and over again, my initial purchase of my tickets were place online thirty to forty five minutes prior to the movie time. The purchase was made in an error of which I did not know by checking in and this is where it was determined by the ticket attendant that I had purchased tickets for Gainesville, FL not Gainesville, VA. I was then advised by the 8001 Gateway Promenade Place, Gainesville, VA attendant, I will have to purchase new tickets and contact Fandango and they will give me a refund and stated that this is not the first time this mistake has happened since they both are Gainesville theaters. I followed the rule of which I was instructed, however, upon calling fandango my request for the refund was rejected. I am asking Fandango again for my refund the fact that it was an honest mistake and the fact that this was the first time using your system of which I was not aware of your rules and regulations regarding your refund policy. Moreover, the fact that the movie had already started, I was already out of the two hour return window from the start.
| 07/05/2016 | DEBIT CARD | VISA DDA PUR 475542 REGAL VIRGINIA GATEWAY 1 GAINESVILLE * VA |
$45.90 | ||
| 07/05/2016 | DEBIT CARD | VISA DDA PUR 469216 FANDANGO COM FANDANGO COM * CA |
$47.32 |
Sincerely,
Samuel D. Evans
United States Army
Military/Retiree
(((REDACTED)))
-----Original Message-----
From: Fandango Help <[email protected]>
To: samdarnell7 <[email protected]>
Sent: Thu, Jul 7, 2016 10:05 am
Subject: Fandango Refund Request [Incident: 160703-001963]
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 48 hours.
Thank you for allowing us to be of service to you.
You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.
[===> Please enter your reply below this line <===]
[===> Please enter your reply above this line <===]
| Subject | |
| Fandango Refund Request | |
| Discussion Thread | |
| Response Via Email (Jose A) | 07/07/2016 07:05 AM |
| Dear Samuel, Thank you for your email and for taking the time to report this issue to us. Our Site Support Team is currently investigating the issue you reported in your previous contact. However, they have asked to see a screenshot of the problem to give them a better idea exactly what is causing this issue. Please replicate the issue, capture a screenshot, and then reply to this message with the screenshot as an attachment. If you need more information about how to take a screenshot, please refer to the following link: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows Once we have the screenshot we will be better able to help resolve this issue. We look forward to hearing back from you. Best regards, Jose A Fandango Customer Support www.fandango.com Wireless access: mobile.fandango.com |
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| Response Via Email (Tiffany W) | 07/06/2016 09:49 AM |
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Dear Samuel,
Thank you for your previous contact and we apologize for any inconvenience caused by our delay in responding to your question.
A Supervisor has reviewed and is responding to your request. Recently we have experienced a significantly higher call volume than usual. Due to this tremendous increase in customer contacts we have been unable to get to your voicemail sooner. As stated in our earlier responses, we are unable to allow an exception for a refund on your order and we are unable to offer an exchange for Fandango credit. Though we understand your position and we appreciate the effort you have put forth to clarify for us, we are still unable to grant your request. We endeavor to give our customers the best experience we can, but we are not always able to grant every request.
Since our Corporate office was unable to grant your request for a refund, there is no one else that will be able to approve providing a refund or an exchange. For this reason, no further escalation will be provided.
Thank you for your understanding and we hope you have a great day.
Best regards,
Tiffany W
Fandango Customer Support
Wireless access: mobile.fandango.com
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