;
  • Report:  #863850

Complaint Review: Family Dollar - Minneapolis Minnesota

Reported By:
Troy - Minneapolis, Minnesota, U.S.A.
Submitted:
Updated:

Family Dollar
2136 E Lake Street Minneapolis, 55407 Minnesota, United States of America
Phone:
612-276-0295
Web:
Tell us has your experience with this business or person been good? What's this?
April 4th, 2012, I went into a Family Dollar store to buy some TP and a few candles.  The instant I walked into the store I was shouted at by the store clerk, a really bitchy (sorry, don't have any other descriptive that describe her personality) female screaming at me for my backpack.  I don't want to give someone my backpack. 

So I go back and get some TP and some candles and walk up to the register and the woman asks me if I heard her wanting my back pack and I said yes.  She then asked me why I didn't give it to her.  I said I didn't want to.  It's my backpack, not hers.  It's illegal to confiscate any personal property off of a customer for any reason.  So she proceeded to tell me that it was their policy (to confiscate backpacks) but I didn't agree to any policy.  I'm not giving anyone my back pack.  It's mine! She then said she would not allow me to buy the TP and candles then.  I had to leave the items at the counter and leave without anything. 

Also, it is treating the customer like a already made criminal.   I refuse to be treated like a criminal by a store! I've never stolen anything in my life and I refuse to be treated like a criminal just become someone else might?  No thanks!  According to the constitution I'm innocent until proven guilty of any crime but according to the poilicy of Family Dollar I'm an already guilty before I walked through the store doors. 

I'm a disabled American.  I have damage in my shoulders for why I wear a back pack to bring things home in so I don't have to carry items long distances so I can get access to things I need without risking damage to my body.  And just because I have a backpack on I get yelled at several times just walking through the store, bells are ringing, the clerk is freaking out like someone already stole something, and then I get reprimanded when I go to buy some things. 

I want this Dollar Store sued.  It doesn't belong in operation if it can't treat paying legal customers like criminals. 


7 Updates & Rebuttals

sillyrob

USA
It doesn't matter.

#2Consumer Comment

Fri, April 20, 2012

Just because the grocery store allowed you to have a bag doesn't mean Family Dollar is going to as well. It's Family Dollar's policy, and you have to follow it if you wish to shop there. If you don't like it, then don't go in the store. You weren't ripped off, you weren't treated differently because you're disabled, you're just trying to get attention.


Doozie

Summit,
Mississippi,
United States of America
In defense of Dollar Stores

#3Consumer Comment

Fri, April 20, 2012

My husband is wheelchair bound and has a backpack attached to the back of his chair. There are many stores where he's asked to please leave his backpack at the counter. We have no problem with that and understand fully why some stores have that policy. As far as being handicap, 99.9% of the time stores go out of their way to accomodate his chair even to go so far as to move things so he can get around... even at the Dollar Stores. To assume you were treated this way simply because your handicap is just WRONG! Your attitude and backpack is what caused the problem, not the store!


Nicole

Pennsylvania,
United States of America
It has nothing to do with your disability

#4Consumer Suggestion

Fri, April 20, 2012

And everything to do with the fact that you had a bigger form of storage on your person.  I'm not disabled and I guarantee I would have been treated the same way.  What kind of damage do you have done to your shoulders that you are on disability?  

I'd also like to know why your disability is everyone else's problem.  Last time I checked, if I have bronchitis, it isn't everyone else's responsibility to carry around tissues for me.  I am my own responsibility.  You are your own.  You are not my responsibility.  You are a grown adult, stop expecting other people to take care of you and cater to your whims.  

"I've never stolen anything in my life" 
While I don't doubt this, that clerk doesn't know that.  It sounds like that store probably has a shop lifting problem.  I bet that store also has a sign somewhere that says they reserve the right to search bags.

"...according to the poilicy of Family Dollar I'm an already guilty before I walked through the store doors."
I don't know why more people don't get this.  This is for EVERYONE'S protection.  If they search your bag upon you ENTERING the store and you've got a Kit Kat in there, they know it's yours.  If they search it on the way out and see that you have a Kit Kat in there, now you're suspect because they don't know if you stole it or not.  It's for everyone's protection.  Period.  

"And just because I have a backpack on I get yelled at several times just walking through the store, bells are ringing, the clerk is freaking out like someone already stole something, and then I get reprimanded when I go to buy some things."
Honestly, I feel dumb responding to this.  Why would you not just say "What do you need?"  Seriously, why would you not just see what she wanted.  If she says "I need to go through your back pack."  You have every right to ask why.  They would probably say they have a lot of shop lifting or something like that.  If you have nothing illegal or stolen in your back pack, you have nothing to worry about.  I don't understand.

"I want this Dollar Store sued."
Really?  I mean...really?  Here's what I hear when I read this; "I want money from someone else because I'm lazy/broke/uneducated/underprivileged/whatever"  You are the reason people can sue McDonald's for making their coffee hot.  You are the bane of my existence.  

"So no matter what insult you guys can invent Family Dollar is simply not respectful of their customers, point blank. Nothing you can say here changes that fact!"
And nothing you can say will change the fact that you are an entitled a*s.  Guess what.  Not my fault that you're "disabled".  Just like it's not the Family Dollar's or Dollar Store's ( I don't know which because you said both, so I'm wondering about the legitimacy of this whole claim at this point) fault that you're "disabled".  They didn't ask to take apart your wheel chair or inspect your oxygen tank.  

Get over yourself.


Troy

Lexington,
Minnesota,
U.S.A.
Didn't I tell you?

#5Author of original report

Fri, April 20, 2012

Hey, didn't I tell you?  I ended up going to the super market and bought some TP there.  At the SELF CHECKOUT isle I dropped a dime and a store clerk came by and picked it up for me and said, "Here you so, Sir", all the while I was wearing my back pack.  I checked out and walked out with my TP and the store treated me with respect.  I've been in the grocery store at least a hundred this year with my back pack and not one time did anyone resemble psychopathic behavior as they did at Family Dollar. 

So no matter what insult you guys can invent Family Dollar is simply not respectful of their customers, point blank. Nothing you can say here changes that fact!


sillyrob

USA
Stop pointing out that you're disabled.

#6REBUTTAL Owner of company

Fri, April 20, 2012

A lot of stores wont allow people to bring bags in. They can refuse to allow you in if you don't comply. You didn't comply, you got kicked out. Stop crying and stop trying to get sympathy because of something unrelated.


Ramjet

Somewhere,
Michigan,
U.S.A.
Innocent until proven guilty

#7Consumer Comment

Wed, April 04, 2012

The innocent until proven guilty thing is valid in a court proceeding.

The store obviously has had problems with people hiding 'stuff' in their backpacks and walking out with it.  Would you have allowed her to search it before you left?

You are an unreasonable jerk and I'm certain they won't miss you.


voiceofreason

North Carolina,
United States of America
Mistuh backpack, you are wrong

#8Consumer Comment

Wed, April 04, 2012

Any store is entitled to require patrons to CHECK their luggage at the front.

You had no right to keep walking and ignoring the cashier.

They thus had a right to kick you out and ban you from coming back.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//