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  • Report:  #1443441

Complaint Review: FactoryOutletStore.com - New York NY

Reported By:
Irina - Chicago, IL, United States
Submitted:
Updated:

FactoryOutletStore.com
New York, NY, United States
Phone:
800-816-0810
Web:
http://www.factoryoutletstore.com
Tell us has your experience with this business or person been good? What's this?

Feels like switch and bait store. Company send me the wrong refrigerator water filters. After I complain multiple times they had offered me to exchange it for the "right" one for the price I can get this filter anywhere in the store near me. To get the refund i had to ship it back but than the company refused to pay for the refund shipping.

Talked to the customer service rep; talked to the customer service manager - don't recognize it as a company mistake , hang up on me.

Ordered: Replacement Filter for LG LT800P / WF800 (2-Pack) (Brand New)

Received: filters for Kenmore



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